We were pleased with the care from everyone at Lexus. Nikolas was professional and very courteous. A great member to your Lexus team. .He recommended us to speak with Drew to answer our technical questions we had . Drew was extremely helpful an amazing person and great Lexus team leader. Thanks for all of your help.
Everyone was so friendly and accommodating. Thank you Lexus
Nick was very helpful and courteous during my visit.
Zerryck was very professional and helpful.
I feel like the company has tried to play me about my Platinum package my daughter purchased for me for my birthday we wouldn't have picked that package if it wasn't full coverage for my tires my rims and everything, I was planning on getting an attorney and call Carl Monday to get this situation taking care of because I feel like I was played..... Thank you for your service, and straightening out my situation.
Thank you Zerryck for taking care of my service appt and for my 2nd key activation on my RX350.
Nikolas was a true professional and handled every question and/or concern with accurate and prompt responses. He is a true asset to your Service Department.
Appreciate the service. I do not appreciate the scam of 20k, 30k, 40k maintenance where hundreds of dollars are charged, to check/inspect and nothing more than an oil change or tire rotation is completed. It’s actually a little ridiculous because whether I get wipers or an oil change your perform a “free” multi-inspection where you tell me things I should do. I guess Lexus is essentially trying to separate their customers into 2 buckets, smart and stupid. This is my third Lexus, great car, great service, just question the ethics
Excellent job Josh, Nik and entire Service team. Quick and efficient service and communication. A++ Thank you!
Josh kept me informed throughout the service process.
The service itself was ok. However the person who drive my car home overshot our 12 foot wide driveway and went into our yard which obviously at this time of year is muddy and the whole passenger side of the car is a muddy mess including the inside door jam on the passenger door!!!
Always a great experience
With me, no longer having a warranty for my regular oil, changes and maintenance. I have chosen to come to Lexus because of its exceptional customer service. I have worked with Nicholas before, but today he answered all of my questions with Grace and kindness and honesty I was very Appreciative of his help today . I look forward to working with him again on getting my new tires. Also the gentleman that helped me find the proper door to come in. Went out of his way to help me with his kind and great personality. I look forward to many more encounters with both of them. In a crazy world that we live in.,it’s so pleasant to come to a business, and be treated with respect , honesty and friendliness. Thank you. This truly was a red carpet treatment. Thank you.
Pryce was great, and I was able to view the videos. Top notch service. Thank you!
All went well! Everyone was professional and courteous. Expectations were clear. Thank you!
Zerryck was very friendly and provided great service!
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