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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4336 reviews 67%
4 star 1359 reviews 21%
3 star 164 reviews 3%
2 star 351 reviews 5%
1 star 308 reviews 5%
Review Us
James D.
2 out of 5
1/29/2026
I returned your loaner in spotless condition my car was frozen and packed with snow and ice. Then I was sent outside to get it.
Joy B.
5 out of 5
1/28/2026
He was very detailed and helpful. Plenty of great communication and follow up.
Karran J.
4 out of 5
1/25/2026
Nick relate all the problems explicitly. He went through all the problems in detail. I decided to have it all fixed. Well done Nick
Dean W.
5 out of 5
1/24/2026
She was great
Shirley P.
4 out of 5
1/23/2026
Who is Yobiina Salazar
Robert R.
5 out of 5
1/22/2026
Everything went really smooth and Akron went the extra mile on getting me this car
Steven K.
5 out of 5
1/22/2026
Fantastic experience
Kerry W.
5 out of 5
1/22/2026
Great job with service. Good communication with the entire process.
Donald D.
5 out of 5
1/21/2026
The service was prompt and thorough, as well as friendly. Very much appreciative.
Anthony S.
5 out of 5
1/21/2026
Nik has always been thorough and fair and on time since I always wait for service on my Lexus
Kelly R.
4 out of 5
1/21/2026
I was not completely satisfied. Not sure I will be returning, but thank you for taking care of the recall.
Danny A.
5 out of 5
1/20/2026
Vehicle recall-was extremely easy and quick. I am very happy with the entire experience. Thank you.!
Richard A.
5 out of 5
1/17/2026
Nik was great!!! Always follows up and keeps me updated. Thank you!
Elizabeth E.
4 out of 5
1/17/2026
Kimberly was the best! Friendly, helpful, patient. She represents you well.
Pete C.
5 out of 5
1/17/2026
Friendly, fast, and efficient
Karen R.
5 out of 5
1/16/2026
Great service
Barbara G.
5 out of 5
1/16/2026
Everyone is so friendly and very accommodating.
Richard S.
1 out of 5
1/15/2026
I was scheduled to have a rear camera recall. The service agent knew the model of the car. When I arrived, I was told that the recall for this model was not functioning correctly. I don’t understand why I was not informed of this problem prior to driving 20 miles.
Martha C.
5 out of 5
1/14/2026
Hello Lexus, I can only thank you for keeping after my car and my safety! God bless you all ????????.
Chong Y.
5 out of 5
1/14/2026
Always

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