Lexus of Akron Canton Auto Repair Service

Josh was friendly and answered my questions. As a new service customer you have a Great team!

Nicholas has been a total professional whenever he’s been my Service Writer and represents your dealership well….in fact, I’d like to have him take care of me in the future (which will be next week as my GS350 is due for an oil change).

Everything went well. I look forward to our continued business together

Thank you. Everyone was kind and helpful to explain about new tires for me. I will be in touch soon.

The brakes make a sound they haven’t made in the past. Just curious as to what may be the cause.

Professional

Very friendly and knowledgeable staff .

Thank you for your care and attention of my car. I appreciate your efforts to thoroughly inspect and service my car. It’s obvious Nikolas takes great pride in his work.

I was there for 2 1/2 hours for a oil change, tire rotation and the multi point inspection. I only got a battery replaced as a result of the inspection. Saw after the fact I was charged for tire rotation and I purchased the tires at the dealership. Asked to make sure that the rotation was free and was told yes and the credit would be applied towards the future brake work. I asked to have the credit put back on my credit card as I didn’t want the credit left on the account. Never heard back if the credit was applied. Just not one of my better experiences.

Easy and classy

Lexus Akron always provides great service

Enjoying the ownership of a Lexus and was very happy with the first service appointment. Eric was professional, thorough and friendly.

I have been a loyal customer of Lexus of Akron Canton for over ten years and have always had a positive experience with the service department until now. I found Zerryck to be very unprofessional. I had my car in for its 90,000 mile service and knew that I was going to need new tires and front brakes from my prior visit in late January. Therein lies the problem, I had mentioned to Zerryck that I had purchased my tires from the dealership and that it was my understanding that I would receive a prorated price for the new tires because I was still within the warranty period. He informed me that if I had purchased any tires before that had been prorated the warranty coverage would not apply, which is pure fiction! He then called me to say that yes I would be entitled to a proration from Michelin in the amount of $330. I then asked him what the price would be for the new tires with the proration. When he gave me the price I was shocked! The price was just shy of $1400 with the proration, which is roughly $350 per tire. I then checked Michelins website for the suggested MSRP and it was $262 per tire. I then called Zerryck who agreed to an offset just on the tires not including labor, so I ended up paying $300 per tire out the door. So the bottom line is it wasn’t about the cost, but rather the deception !! Therefore I am sad to say that I will never do business with the dealership again. Ken D.

Kept me informed

He was very good very understandable, and very knowledgeable in my repairs Nicholas was

Great job, thanks Nik!

Professional, anccommodating, and efficient.

Thanks

Work was done before I even got a chance to relax in the lounge Great job all around

Thank You