Josh is a true professional. He got me in and out in no time. Kept me informed every step of the way. Friendly, knowledgeable and kind. He did a great job.
Josh was amazing, he deserves a raise!!
When I dropped off the vehicle I asked if they could wash it and sweep it out which of course was told yes. The touch up guy didn't come in for 2 days to give me an estimate so I ended up not having anything done and picked up my car. So that was kind of disappointing I also was told by my sales person that I would have the pleasure of having someone coming pick up my car drop me off a loner that was not offered, I ended up bringing it myself and then picking it back up myself I did get a loner car during that time. Update: Hi Trust. Don't worry, I'll let you know when your car is all ready to come home. Zerryck Rodgers was very nice and helpful but if course it was out of his hands that the touch up guy didn't come in.
I tried to paste some pictures here. Was not successful in doing so. So very disappointed in the detail, even after having the car returned to me for the second time. This has to be the worse detail I’ve ever received and for the most money I’ve ever spent, it also added 240 miles to my car. Never again. Never. To think that you signed off on this is disturbing. I will be going over the interior myself. Rest assured I will be sharing this awful detail with others. Truly poor work. And I was lied to.
Josh is always so easy to work with. No high pressure just the facts.
I came in for my 25,000 service maintenance, the tech suggested a new engine filter which was $72 for part and labor to replace. I agreed.
However when I picked up my vehicle I was told since I paid for a filter I would not get one at my next maintenance at 30,000. I have 27,000+ miles on my car had the tech informed me, I would’ve gotten one complementary next Maintenance I would not have chosen to pay one this time. I asked for that to be refunded or to have a credit on my account for the next time I have service. I was told that the technician could not make that decision and would check with a manager and get back with me which hasn’t.
On another note, my car was not washed even though I specifically asked, which has happened before. Honestly, I expected the Lexus experience to be a higher level Customer Service, I have not been impressed.
I appreciate how prompt and helpful the staff people are in the service/repair department, it is also a very pretty dealership - I also really appreciate being given a loaner car so I can get back to work when I drop my car off for repairs. My car is still running well and I’m thrilled with my purchase but my one complaint is that I am constantly needing an alignment. I’ve been a car owner for over 40 years and I’ve never seen the need for alignments 2 or 3x a year.
Josh always takes care of me. Great to work with and he’s a keeper. Hard to find employees like him.
Nikolas was courteous and helpful. He communicated in a timely manner and let me know the progress as I waited for my vehicle to be serviced. I will return to Lexus of Akron the next time I need our car serviced.
Great service as always!!
Nik did a great job from beginning to end. Thank you!
Josh was very awesome and accommodating for me. Great guy
Thank you for your quick and good service. Always very courteous.
Joshua was professional, knowledgeable, responsive, informative and understanding.
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