While my concerns were acknowledged, he was dismissive. I asked to speak with a manager and never was approached by one.
I was not happy with the findings of the inspection but TJ did a good job.
Alan NcKenna is an awesome representative for Honda. He is excellent taking care of custome. I've been with him for many years, and through many Honda vehicles. He's the best!!! Thank you.
He made things right after a screw up by one of the technicians
Very nice demeanor Bill made it a pleasant experience
He was really kind to me and I could tell he had a heart for what he does. He was just genuine and just really grateful I had him.
Service was excellent. Bought new Ridgeline while waiting for my service to be completed.
Bill is always professional and does and excellent job at explaining what service is required and why and when it should be completed. I have worked with Bill the last 11 years and he is the reason I continue to return for service.
Bob Ostrander
I’ve been a customer for 15 years and Bill Thornton is a big reason why I keep coming back.
Kind regards
Joe D
He was great and very professional! Would love to have him help me out in the future.
Service was quick and Mr. Wall was efficient and very pleasant. Thank you.
Ken did an amazing job for me. He went above and beyond what I would have expected. He made sure that everything was taken care of and found ways to reduce my costs in the process. He was great!
Steven was very helpful and fast!
Exceptional and personalized care!
Steven was very helpful, courteous, knowledgeable about the need for the oil change and kept us informed. Great customer service!
I was told in the video that I needed to replace the tire. I went to a tire shop and was told the tire does not need to be replaced and the damage was cosmetic. If a tire shop doesn’t want to sell me a tire, but the dealership does, I’m not sure I can trust you guys. We also get way too many calls from the service department asking us to bring my cars in. I have 4 Hondas that I service at your shop. I’m annoyed with the tire issue and the constant outreach to get my car in the shop whether it needs it or not.
Excellent customer service, excellent communication and updates, patient with me as I needed clarification and explanation on repairs.
Steven was quick to work with me, provided excellent information regarding services, and the service team changed my oil rather fast. Good work all around.
Literally less than 1 day after getting the car back from Honda- it is making a weird noise while driving and lo and behold, there is a loose part under the car
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