Alan has helped us with our cars for many years
Dan makes our visit to Right Honda an enjoyable experience Everytime, that is why we talk to him before anyone else.
Very professional and friendly !
Efficient, excellent followup, service!
Thanks. Efficient and fast.
Chris answered my questions thoroughly, making my service decisions easier.
Tim is great! We really appreciate him!
I have never had a bad experience and Tim is an excellent service advisor.
Outstanding and honest. Exceeded expectations
You just have to change my name from Gustav T
Timely, efficient, Pleasant, explained things well,
The Right Honda people are always easy to work with and always service my vehicles correctly and quickly
Excellent service and I felt relieved that it could be handled so quickly
This Monday, my drivers side window fell off the track of my 2012 Civic and I came in for a quote for a new regulator. I was amazed with being quoted $310 or possibly $385 for a repair that can be fixed in one hour (quoted by an outside Honda mechanic) and also only cost $94 for the regulator and $120 of one hours labor. When I turned down the service yesterday I mentioned the rainy weather and how I would just accept crashwrap instead so my interior wouldn’t be ruined. The service writer replied with “Okay. Just give me a few minutes and I’ll pull the car up.” 10 minutes later it’s brought up without any kind of weather-blocker attempt. I asked Why it wasn’t wrapped only to be told that he “couldn’t do anything.” I know I wasn’t a paying customer this past trip, but that’s no way to treat a customer. Especially after already giving false confidence in blocking out possible water damage . I’ve worked in dealerships for many years and I have to say, an experience like yesterday’s makes me positive that I will not return to Right Honda. Arrowhead Honda has a much friendlier and faster-paced service department, and I will continue to give them my business every time.
Dan was excellent. He provided great service and made sure I understood all the repairs that were made to the czar.
I was in for a scheduled oil change. During inspection the found a bubble on the front driver side tire. Chris in an abrupt way told me the tire replacement would not be covered as the tire brand (Yokohama) was not installed by Honda. He stated, "We didn't install those tires so the tire won't be replaced by us. I looked it up, we dont install Yokohamas. You bought them somewhere else." I retorted, " I bought the car 3-months ago and I drove off this lot with those exact tires." Needless to say, I was pissed that had to go to Big-O tires and spend $241.00 to replace the faulty tire that came with the car I bought from your dealership. I expect to be reimbursed for my expense and/or have all 4 tires replaced with tires of a brand "you install." I can go to Showcase Honda if I want **** service like I received from Chris.
Dan left early but didn’t tell me when he left a message that my car was ready. And I was on hold several times trying to get ahold of him or service dept. Ended up having to scramble to get a ride to get back to dealership by 6 as I did not feel comfortable giving credit card info by phone. Had to request that someone else in service review what was done for my car. This was 30,000 mile service, not just an oil change. So lots was checked and changed and I wanted to be informed. Disappointing
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