When I came in last time, it would have been nice to be told that my extended service was expiring. When Jeremy explained my service, y
I wasn't aware that the ES was expiring and of the cost I was going to incur. Communication is the key- and it lacked; not to mention my last service, they misplaced my keys for the second time coming there, and my comment went unanswered. I don't understand your process: why can't anyone on your team assist you, and why do you need to wait for whoever you all assign to us? It
Very helpful and always upfront with costs
I am so pleased with the service we receive from Micah. He is very friendly and he knows his stuff. I’m so thankful for them.
Micah did an excellent job.
I brought my car in for an express oil change. I had to wait in the car for Brian the service staff for over 15 minutes with the car off, but he never showed up so another service staff noticed and took his spot during the inspection by the tech they noticed that the sunroof which was operable when I came in, was not working properly and wanted to charge me $200 to fix said Sunroof, which would not close. in discussing this matter with Brian who had the no give a **** attitude and only wanted me to pay the $200 to fix said sunroof which was operable when I brought it in and after a heated exchange of words in the parking lot and trying to close the sunroof, he proceeded to walk off and only to find out later that the sunroof would’ve been open completely and then closed it would work properly so it is concerning that your certified Honda TEC would’ve known of such how to resolve it, which i resolved.
In closing, i guess since the pandemic our society has got so use to **** customer service, which brian provided.
Alan is excellent. Very good at listening and keeping me informed.
We had discussed that they were going to change the engine filter and cabin filter and wave the labor cost. I see no record of those filters being changed.
They do great jobs, Michal SHMITH was so friendly. Thank you so much..
TJ is a credit to your team and gets an A+ for accuracy and follow-through!
Chris is always GREAT! It's nice having a Service Advisor who is personable and helpful. We appreciate all he does for us.
I have used Alan as my service rep for 17 years. He is the best!
Alan is the best. 37 years at Honda. My first car was a 1980 prelude. I'm old now. Lol.
Ken Lewis provided exceptional service from start to finish. He was professional, knowledgeable, and kept me informed throughout the entire process. He made sure all of my questions were answered and went above and beyond to ensure my vehicle was properly taken care of. His customer service exceeded my expectations, and he made the experience stress-free and enjoyable. I highly recommend Ken to anyone needing service. Thank you for the outstanding care and attention!
I broils my vehicle in due to a low tire pressure warning. A thorough check of the vehicle resulted in proposal for work I was not prepared to move forward with at that time. I was assured there were no leaks in the tires. Steve understood my hesitancy to have said work completed and brought my vehicle around. He was professional.
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