Always happy with Right Toyota!
Roger has been our service advisor for about 12 years and we have always been pleased to have him.
Some items that were multiples were initially misquoted because of multiplication errors. Hard for me to tell what items were really necessary in addition to the oil change
Customer service is impeccable
Dave did a good job and answered my questions.
Dear Right Toyota Service Team,
I wanted to share my feedback regarding my recent service visit, as I’ve generally had positive experiences with your dealership in the past. Today's visit was disappointing.
First, your staff member Michae S was professional, courteous, and helpful throughout the process.
My complaint is that even though I had made a 10am appointment, I arrived 10 minutes early for the service—which was nothing major—and it took 4 hours and 30 minutes! I believe it should have taken 2 hours at a maximum.
It appears to me that the appointments are WAY overbooked. Changes need to be made to the scheduling to expedite service for customers who make and arrive on time for appointments.
Also, what happened to the complimentary car wash? :-(
I value my time and choose Right Toyota because of the convenience and quality I’ve come to expect. I hope you’ll take this feedback constructively and consider adjustments to improve the appointment scheduling process for future visits.
Thank you for your attention to this matter. I look forward to continuing to service my Toyota with your team and hope my next experience will be more efficient.
Best regards,
Wes
Everything went perfect and quickly.
I learned, after the fact, that I probably didn’t need a new battery. I should have been told to drive the car for a bit to see if the battery recharged (it had been sitting in the garage for several weeks not driven).
Matt always does an excellent job taking care of all of our automotive service needs. The service department of Right Toyota is one of the many reasons we have gotten all of our cars there for decades. Keep up the excellent work.
I am unsatisfied with the service I ask to have my tire pressure light to be check because it was came on even when the tires where inflated properly and it is still on and was not fixed i rented a car from you so that they could take the time and fix it but it is not it is still on i feel i wasted my time and money on getting it check out and rented a car.unhappy long time customer Dale S
Lucas Rolland did an excellent job for me! Ilook forward to seeing more of him in the future!
For the past several years Matt took great care of me and wherever he went I wish him well.
I am very happy with Lucas.Thank you!
Great experience Lucas and service technicians worked hard to get things done right. Right Toyota is the best dealership, we will be working with them again in the future
As always a 25 minute job took almost 3 hours! Even after I was told it would be an hour or an hour and a half! What’s the purpose of an appointment!?
Thanks again Cody for your help and professionalism
I had 3 aweful advisors in the past and since I was assigned to Chris Browning my experience has been stellar!! He is professional and informative. He is an asset to the team!! My business will continue with this dealership….. thank you!
Another great service. Thank you for everything Cody.
I would rather have a phone call or txt to
alert me that my vehicle is finished.
I did appreciate the status email letting me know required services.
Phone call at end is better
Matt is always helpful and does a great job
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