I came in early for a routine oil change. After waiting for over 3 hours, I went to see what was going on. Jackson said it is about ready. I went ahead and paid and then they brought it up. As I left and turned on to Paradise my car started acting funny like it never has before. I wondered if they didn’t put something back on or fill something up? I called Jackson and asked him to call me. When he hadn’t by the end of the day, I called to talk to a manager. Erick **** said to bring it in in the morning. Very frustrating!
Seems I'm always paying for something lately. Hope there's integrity in your line of work
However, I keep getting text messages that I need to bring it in for service. Please resolve.
Jackson with the service team was amazing. Jackson was very professional and easy to work with, gave honest advice and helpful information Thanks again for your help.
Worse service I’ve had at Toyota. Waited almost 2 hours for a battery to be replaced. If I had known I would have arrived much later but when I was told to come right in and I’d be taken care of, well, never again. And I am not sure what happened with the $180-89 and how it came to $135?!?!. Anyway, my warrantee is with Toyota, not Right Toyota, so I will remember that. As I told the service agent I did not have that kind of time to wait, missed my appointment. Then waited almost 20 minutes after I paid to get my vehicle. Crazy!
Justin is a real professional in terms of customer relations. He explains everything exactly and listens to what you want done with your automobile. I couldn’t remember if I had recently changed the cabin air filter and he was very diligent in checking the records and making sure that it was done so I didn’t need to do it again.
Wash the car. Covid was years ago and other dealers are washing cars.
Your shop was busy but David and the team was able to satisfy my needs for maintenance
Why don't you offer to wash or vehicles any more?
My schedule is very demanding, and getting work done on my vehicle can be challenging. Me and David worked together so the parts would be there when the work was scheduled. This was done to avoid a 2-4 hour or even 2 day delay on the work. This was very appreciated and it is why I always have my car maintenance/repairs done at this dealership, and because of the service department this is where I buy my cars. Thank you.
Lucas did a great job with my truck servicing and he is a top notch personnel.
From next time I am only going to service with him.
Thank you for having a real professional service personnel with the Right Toyota.
I was lied to. Orlando did address the issue I brought the car in for. He lied on my paperwork. This is my 22nd and Towing issue with right Toyota. When I called after after being there. I ask for the service manager. I was given someone total different. He said he would transfer me and hung on me. I have bout 3 Corolla and one Toyota truck from your business. I will never come in there again. I bought my camera from Larry H Mille I will drive from cave Creek to sun city. They listened and were kind. They fixed my feet when you refused to fix. They did it for free. I will tell everyone I know how horrible I have been treating there.
Lucas Rolland is a good representative of Toyota. Upfront honest and sincere. I would not have done the work at Toyota because of bad experiences in past but he was a pro and actually seemed to care.not seen at dealer service in many years
Junior was great! He reminds me of David B. Who also has a heart for helping the customer and treating them well. Would absolutely work with Junior again in the future.
Everything was great and went so smoothly
I appreciate the fact that they helped me to solve a problem quickly and efficiently and were extremely professional.
Good customer service. Trevor kept me updated on my service. Very professional.
Jr. is always great and will continue to return to the service department because of that
Lucas was great to deal with and exceeded my expectations. Will return for any future service needs.
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