Justin was easy to work with and got me in and out very fast
GREAT customer sevice provided by Jackson Gacia@
Chris Browning was hard to communicate with, did not answer text messages or phone calls in a timely manner, and was refusing to do his job making me the middle man with the insurance company. I am not satisfied with the repair either as it looks terrible.
Appointment was for 10:45 am. I arrived 10 minutes early. Justin L told me up to 2 1/2 hours to wait. At 3 hours of waiting I ask to check on vehicle. I watch him grab my key at the desk and claim there was a computer error, and he will take it back immediately. 3 1/2 hours for an oil change and tire rotation. Unacceptable and unprofessional. I bought my 4runner here, this was first service. Horrible experience buying it, horrible experience getting serviced. You guys treat your customers like crap. You have lost my business.
Appears your online appointment scheduler could use upgrades. When I checked in, my name wasn’t listed. Problem was resolved but it’s not a good look for the dealership. Other than that minor hiccup, it was a great experience.
No matter when I bring my car by, Lucas and the team are always on top of their game and treat me and my Camry like royalty. Genuinely beautiful to be able to trust the men and women at right Toyota with the second biggest purchase of my life.
Junior is absolutely fantastic. He has been extremely helpful through several car issues and consistently follows up. He's an excellent communicator as well.
The service itself was to my satisfaction but they waiting time was longer than initially communicated and the service advisor tried to upsell me some tires I wasn't interested in.
Lucas is an excellent service advisor, he was informative and timely about my vehicle!! I appreciated that.. I would recommend him to other customers of Right Toyota that I know.. Great Job !!!
Cody was courteous,answered my questions, and pleasant to work with.
Lucas! Went above and beyond, to make my car service very pleasant experience.
Tim is fabulous, attentive, & always concerned about safety.
I was satisfied with Austin's customer service
It took an extremely long time for the service to be completed.
Matt was great. Knowledgeable and very helpful.
Trevor was very helpful helping me sort out my coverage. Great service and my car is running great…
Chris was by far the best person to work with since I’ve owned my vehicle. Attentive, friendly, and responsive. Not a single other employee in that department has treated me like a human being, usually I’m just another appointment to get through. Chris was quick to get to me, smiled, and actually created conversation. A very refreshing experience for me, A+ Chris.
Christopher Browning did an amazing job !! I will de doing all my service appointments with him .
David was very nice but I am not impressed with your service team. Right Toyota wanted to charge me $2800 to replace the infotainment system in my RAV4 Hybrid. The system went out after the 12 volt battery was changed. I read that this is a common occurrence and after trying to reboot it myself, I brought it in. Your service team charged me $115 for diagnostics and told me it was a lost cause and would need to be replaced. I did more research on line and with a 5 minute reverse reboot, the infotainment system works perfectly. There is no way your service team does not know this. It is criminal that you wanted to charge me that exorbitant amount of money for something that did not need fixing. Shame on Right Toyota.
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