Everything handled efficiently and in a timely manner
Not satisfied at all, I have been your customer since you opened the doors, never has such expirience. Would provide more info in a call .
Was recommended against doing the $300 25k service packet that I discussed doing with Lucas upon me coming back in for my 30k service. During service was recommended that I needed $1200 dollars in service repairs. Felt like someone was trying to take advantage of my lack of knowledge. When car was brought back after tire rotation and oil change, oil light was still on and no one knew if the oil change was actually completed. Got in my car and it smelled like gas for the next 2 hrs upon driving. Had to take to car wash to get rid of smell. Very unsatisfied. I actually am contemplating not coming back due to this experience.
Service technician went out of her way to accommodate what we needed.
Adrian was GREAT to work with, 10/10 customer service
Matt was great. Want him to be my service manager moving forward
When I made my appointment by phone, I was told that the service should take 3 to 4 hours. When I arrived, I was told that it would take 4 to 6 hours. It wound up taking 9 hours, caused me great inconvenience, and shot my entire day. I very much resent the fact that wright Toyota so clearly over books.
Excellent service as usual. Tim provide updates and finished our service work as promised
advisor was fantastic as always!
But waiting two hours for an oil change is ridiculous
Every time I bring my truck in he makes it such a good experience. You are so lucky to have such an incredible employe
Decided to help one of her “old clients” before me that was not even assigned to her. By the time she got to me she proceeded to try and upsell me after I already told her I was there for routine maintenance. I bought Toyota care when I bought the car because I don’t want extra expenses when I come in for routine maintenance.
Jr is the best! He is always friendly and knowledgeable. I'll see him again in 6 months!
Michael and everyone was absolutely amazing. Very professional, kind, and actually cared. Seeing people actually care is a rarity nowadays. Thank you again to Michael, the red shirts, and most importantly the people who worked on my car. Aloha
Ben
I would’ve loved a call instead of just a text when my car was ready. The quote your vehicle is ready” text came the same time as the “we are still working on your vehicle” text. I sat there in an additional 20 minutes. No biggie, just some feedback.
I was surprised and unhappy my car was not washed upon pickup. On the positive side, the new text communication was helpful.
Social