Tim is always so helpful and breaks down what my car needs immediately and what can wait if I’m on a budget. Honest, trustworthy and always so friendly. Service with a smile always. Thank you Tim and team of pros including David the tech. ????????????????
Cody was very helpful to me and with my car
Matt was very helpful in getting all my needed maintenance work done and found an additional rear shock absorber problem that he found to be covered by my extended warranty. Thank Matt for me that he takes such good care of his customers.
As always, Matt Rich was a pleasure! He is always so thorough and informative!
Everything was exactly as promised
Everything was great! He told me it would take about 1.5 to 2 hours, and that's exactly what it was. Let's be honest, when it takes longer than what you're told, things start to get a little dicey. Thanks Tevor!
Cody was very nice and efficient- hire more like him- he’s very nice with customers…
Corinne
Adrian was very personable and helpful. Got my oil change done without an appointment in a timely manner.
Service too a lot longer than expected. Chris did a very good job of communicating. He explained the service performed as well as further services needed. Chis is a great customer service representative!
Service went well today. David was great. Improvements to both your use of testing and vehicle delivery much improved. Thank you.
Chris is amazing and I love coming to Right Toyota. But it shouldn’t take 4 1/2 hours. Thank goodness Chris is the best and so kind.
Nice young man and very thorough.
I never got a call that my car was done . Otherwise no problem . I got a text at 1 something saying it was still being worked on - I had picked my car up by 11!?
Out of 4-5 times since I bought my new vehicle directly from Neil Germundson, I have had 2 every unfortunate issues just trying to get my oil changed. That staff is run as an absolute SH!T show. I just had an appointment for 9:45 am on June 16th, dropped my vehicle off. I received a generic text stating my truck was still being serviced, but the inspection point report was available at 12:13pm. I did not ever hear back & chose to use Lyft to return to the dealer by about 5:30pm before close. Ironically, the person who did my intake, asked me to wait. I waited until they were free, & they then asked if I knew who served them, & responded, “You did. I’m the guy who told you your fly was down this morning.” He replied, “we’ve been waiting for you.” Once I explained myself, he took a moment to realize no one had contacted me. I simply asked if oil changes take from 9:45am to 6pm. While he was exceptionally polite, HOW DOES THIS HAPPEN?!? Worse… a gentleman followed me out to retrieve my vehicle, he approached me stating that he had dropped his off at 7am for an oil change & experienced the same thing. Look up that day & who checked out if you want!!!! I seriously consider what your business practices there are. I live 4 miles from there, which I have walked home from on my FIRST oil change, & now decided, I will NEVER EVER do ANY business whatsoever with RIGHT TOYOTA. JUST HORRENDOUS. Further, as a resident of North Scottsdale since my birth in 1976, I will make it a point to spread the word on my experiences there. I’m sure there are decent people who work there, & I truly feel sorry for how these individuals paint them & your business.
-a disgusted, ill treated customer of a new 2024 Tundra that will never step foot on this property! PS: I’ve shared my experiences with friends from the Mesa Tribune, AZ Republic, & Fox News. Enjoy the press.
Lucas was very professional and friendly.
Roger is always great to work with. He is the only reason I take my truck to Right Toyota.
Social