He was so helpful and kind! Next visit would be rebooking with him.
Jr. is a great service advisor! So helpful and knowledgeable!
It’s my impression that your technician waited too long to call corporate to get recall software update to successfully download. That is not David’s fault.
Brought my 2025 tacoma trd in for scheduled 5k service. Made appointment for 730 am on a monday as I am a busy self employed buisness owner. Checked in my truck at almost exactly 730, and there was only a light load of customers at that time. Told service writer I would wait as I knew it was just a tire rotation and quick fluids inspection. Proceeded to wait an hour and a half, then when I looked around the corner, my truck was sitting out in the lot, window down, I guessed possibly done. Went inside and asked the writer if my truck was done, he replied with not looking up, a brief grunt, and a short "no", followed with, "there was a delay" and nothing else. No sorry about the wait, I will see what is going on, nothing. Sat for another 10 minutes or so, truck never moves. I go to service writer and say, "i need my keys", pretty.much intending to take my truck and leave, he blurts out, "keys are in it boss", I go to my truck, take out my water bottle, as its 105 by now, and now he approaches my truck, tells me it didnt need a tire roation, and pulls it to the now empty covered parking carport over back of service area. But, he pulls it all the way to the front, all the way into the sun, jumps out, leaves it running and goes inside, tells me in passing he needs to check something or other, and goes inside. I sit in the bench, watching my truck idle, parked in the sun, in am empty shaded covered parking port for another 10 minutes, finally he walks out and says, "hey, your all good to go chief" I should have backed over him. Disrespectful, arrogant, incompetent, I could go on and on. I WILL NEVER VISIT THIS DEALERSHIP AGAIN. Cant believe I spent 45 grand on a truck at a place with such insanely bad management. 2 friggin hrs to reset my maintenance due screen, no tire rotation, nothing. I could understand if it was busy, but it wasnt. I sat in the heat and watched him, and many others literally just "busy walking" around, whilst nothing got done. Would have been much different if he was at least communicative, and respectful. Ive bought 2 work trucks from this dealership, I expected a little more.
Very professional and helpful .
I am so upset about the wait time my appt was at 8:30. I didn’t leave until 12:30. And I had to pay money lol. I was on vacation at jw Marriott so wasn’t happy missing out on lazy river time. I can’t believe my 2025 Toyota TACOMA had an alignment issue so early in its life. I hope I wasn’t taken advantage of js
I appreciate the excellent service I receive for my vehicle from Matthew Rich.
Orlando was pleasant, knowledgeable, and professional.
They screwed up my settings n I am not able to fix it. Loud siren sound while driving. Now need to bother other ffamily member to help me. Don’t do well on computer n technology issues y
Best service appointment i have EVER experienced! Thanks Truc!!!
I came in because of alarm issue. And few other things like door edge protectors pealing off, bed strap connectors breaking on first use. I felt like I was back at Larry miller Toyota getting F over again. After about hour half wait I was called by service rep. He told me edge protector was replaced and the connector on straps was replaced. When I asked him about alarm he told me I need to drive my truck over to Erwin to fix’s alarm. He told me I need to explain to Erwin about my alarm issues. Why ? Thats supposed to be his job. That’s was why I brought truck in. Lucky for me Erwin was a good person and understood. Mathew Rich is the most uncomfortable person to do business with. Then when he walked me to my truck he told me to give him a five start review. That was not going happen. Mathew Rich was very little to no help. I will never recommend him to anyone. Not sure if Mathew and his supervisor are there just to screw customers over but I find it hard to believe his supervision doesn’t know about his poor quality of service. Like I said he made me feel like I was back at Larry miller Toyota getting screwed over again. Unfortunately Right Toyota is where I bought truck. Can’t even get the sales guy to return my texts. This is the second vehicle we bought from right Toyota you would think we get treated better.
The used car manager was very rude and unprofessional!
Thank you to my servants, agent.He was wonderful and got everything.Taken care of in a timely manner in the
Cody was very nice and great to work with. Always happy with the service I have received!!
Very professional, friendly and makes your company shine
I tried to submit my comment but the system wouldn't allow me to submit
Orlando provides stellar service!! He is extraordinarily professional and trustworthy.
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