Thanks for always making my experience easy for me. I enjoy chatting with the cashier every time I pick up in the evening, she is lovely to talk to!
You guys are the absolute best, you all take care of my vehicles as if they were your own, I’ve found my car dealership for life and I always recommend you guys to anyone in the market to purchase a new car
I have used your service several times and although Jud was friendly I didn’t not feel as if he was as efficient as others. When he called to let me know my car was ready, I asked if it would be ready to pick up by the time I got there (20-30 minutes)as it was during work hours which he assured me. When I arrived it was just going to get washed. When it was done he took me to the cashier to check out and after several attempts to get the invoice corrected (as I had a warranty which was not used when original invoice was completed). It was over an hour later when I finally left the dealer.
Very polite and helpful through out the process very happy with service done.
When I picked up my car first they said I owed $155. For new key, then when they pulled my car up for me it was trashed, literally trash all over passenger seat, all passenger floorboard it was horrible, I found empty package of rolling papers and a vape device, my car is idling high, and just today, Sunday it started shaking and died. I will be coming up this week as soon as I get time off of work I have pictures that I took there of the way my car was given back to me.
David Hubble was the nicest man. He was very professional and took great care of me with updates, letting me come by to get things out of my car. The porter was also very efficient and quick.Great Job !
Service was handled thoroughly and completed in a timely manner.
Visit was great. Appreciated the variety of snacks and fresh popcorn available.
Everything was fine with the oil change but they were supposed to wash my car and they didn't.
I've had two appointments set and when I arrived nothing was in the records as having had them. The woman who had set the most recent was at the desk and she acknowledged that she remembered the previous issue and she had set an appointment. My initial contact at the dealership was very positive.
Rachel Daugherty completely changed my mind on going to Suntrup. I was dreading bringing car in but had to as was recall. My past as well as my late husbands experience with the service department was horrible and we started going elsewhere for services. However based on Rachel’s professionalism, helpfulness I am going to bring my car back for regular maintenance.
I will see about getting car in ASAP for front brake pads. Since rotors r at 3mm, I think I may want to get new ones. With tires, will check on coupon. I do have a coupon for brake pads also. I will get the cabin filter & replace myself to save on costs.
Thanks,Donna N
Chris did a fantastic job of communicating to me throughout the process. It is a vast improvement from my experiences over the years
Thank you Suntrup Kia South team, always great customer service, vehicle service and support, thorough work too
I was told by the service advisor that my car would be washed. It wasn’t. It wasn’t something that I was expecting ahead of time, but I was definitely looking forward to it because I had been planning on getting a car wash later in the day. So that was a little disappointing.
Nicole was very nice.
Although, I am not happy with the service department as a whole. I got left in the dark with zero updates, the day I dropped off my car. I had to get another ride to be able to go to work. I scheduled this on my day off on purpose. I am not mad it took another day, I am very mad that not a SINGULAR person decided to reach out to me to let me know there was a delay.
Whereas I was happy the service was completed, I was not happy that it took 8 hours after my morning appt to complete the inspection. I understand you require recalls to be there until 6:00, but I don't understand why it took that long for probably a 15 minute process. I seriously was the last car released. I bought my used car from Suntrup even though I live in North County. I will not be returning to this Kia dealership for future work & be rudely treated by your service reps like Grace.
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