Service Center

Real Reviews From Verified Customers

Kathy C.
1 out of 5
3/5/2026
Cigarette lighter still does not work
Cynthia C.
5 out of 5
3/5/2026
Jud was hands on, friendly, and very thorough from beginning to end. I appreciated his kindness and understanding.
Alicia K.
5 out of 5
3/5/2026
Service was great! Everyone was kind and helpful. Thanks!
Daniel G.
1 out of 5
3/4/2026
I didnt get text updates so I had to wait 20 minutes for them to do a software update when I came to pick it up
Mary G.
5 out of 5
3/3/2026
Everything went Great.
Cameron G.
5 out of 5
3/3/2026
Chris was great
Donna R.
5 out of 5
3/3/2026
An awesome experience with David. He was extremely helpful and courteous and accommodating.
James M.
3 out of 5
3/3/2026
I was not pleased with the night drop off process. When I dropped off the car Sunday night, 3/1, there were no envelopes in the box. I had to drive down to Suntrup Hyundai to get envelopes. I also am not impressed with the slot to drop the envelope with the car keys, as it is not secure. Anyone opening the box could easily get access to the envelopes and steal a car. At the Hyundai dealership they have a story in the entry door to the service area to drop the keys for security.
Gary S.
5 out of 5
3/3/2026
David was exceptional!
Mary E.
2 out of 5
2/28/2026
I am satisfied with the work but it took longer than it should have and the automated communication system was very frustrating.
Ellen O.
4 out of 5
2/28/2026
Nicole was good at getting back to me, when we couldn't seem to connect on the first phone call.
Sandra I.
5 out of 5
2/28/2026
Communicated well through the process
Colleen L.
2 out of 5
2/28/2026
Well, I have to be honest Kayley saved the whole transaction in a way, super friendly, super helpful, which was very needed after Jud told my husband on the parking lot, but he didn’t give a **** about losing a sale if we bought another car there. But all in all my problem was not fixed because I’m being told my car is out of alignment which could’ve happened in manufacturing, but yet not covered by warranty So while Kayley did everything she could to help rectify the situation with jud my car is still not repaired
Christina S.
5 out of 5
2/28/2026
Friendly, professional and got me out there on time . Highly satisfied
Angelino C.
5 out of 5
2/27/2026
David's assistance with the issue's i was experiencing with my K5 was exceptional. I commend Suntrup Dand Kia Coporation. Thank you!
Glenda B.
5 out of 5
2/27/2026
Employees are very nice. Work done in a timely manner.
Wanda H.
5 out of 5
2/27/2026
David was very friendly and informative my vehicle was ready earlier than I expected Thank you
Cameron B.
5 out of 5
2/27/2026
Service was great and took care of all my request.
Christian S.
1 out of 5
2/27/2026
I came to get my car to find it not even put back together, wasting my time. On top of that, you pride yourselves on helping out loyal customers and I was treated like crap and left with a massive bill. My car was in the shop for 2 weeks and I had to do all the leg work talking to Kia then to the shop and at the end of it all nothing came of it!! Horrid experience!!
Robert F.
5 out of 5
2/27/2026
Good job, all around!

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