Service was great and took care of all my request.
I came to get my car to find it not even put back together, wasting my time. On top of that, you pride yourselves on helping out loyal customers and I was treated like crap and left with a massive bill. My car was in the shop for 2 weeks and I had to do all the leg work talking to Kia then to the shop and at the end of it all nothing came of it!! Horrid experience!!
I felt very respected and like I mattered. I was thanked more than once for coming in. Then when they found a problem he broke news to me. Even before asked I was offered a service loaner. Car was ready 2 days later and everything was fixed. I will continue bring this vehicle to the dealer because I trust them.
I am 100% satisfied with the service provided, but the loaner car experience was lacking.
I was first told I would be getting a Kia Seltos as a loaner vehicle, upon arrival I was given a Nissan Altima, then after I drove that for a few days and just couldnt do it anymore (I am 6'5 and basically had to crawl in and out of that car) I asked to be given a car more like my Kia EV9 in size, and was told I would be given a VW Atlas, upon arrival I was given a VW Tourage. While the Touareg was at least an SUV, it was still much smaller than my EV9, and not the Atlas I was told I was going to be getting(which btw is very close to the EV9 in size). So overall the service dept was a 10/10, but the loaner dept was a 3/10. Thanks
Nicole.done q fantastic job corresponding with me and my wife.and we would like to request her as our service advisor anytime we do buisness with your dealership. I plan on passing on how good of a advisor she was to us with everyone I talk to in regards to eve having to deal with a dealership and her being very professional about our vehicle definitely gets a top of the charts for me.
Chris was very nice, informative, and efficient. Got my worked on on my car in a reasonable amount of time and told me everything was good.
Chris was great, but I called twice to find out about my car and the other two people I left VM for didn't even respond! One being the service manager! And my car was not washed! I thought that was standard procedure. I am not sure I will bring my car back. Chris was great though!
I have always been satisfied with the service I have received when I have been!!
Too many days and too expensive.
EXCELLENT SERVICE REPS
Never coming back
Chris was professional and friendly. He explained everything that was going on and what was done. I hope to get him next time I am in for service.
Customer service in the Service Department was lacking, little communication. This was a very frustrating experience…
I am disappointed that I set up an appointment showed up 15 mins early and still had to wait 2 hours for an oil change that should take 30 mins max. What is the point to schedule an appointment if I still have to wait 2 hours.
was in and out! one of the quickest oil changes to date. thanks
Your service repa are excellent. Your service department are very efficient i will continue to bring my cat their for service.
I had an appt for a drop off at 11:15 am on 2/19 for a tire patch. Tow truck driver confirmed drop off at 9am. I received an automated text that my car was checked in at 1:47pm. Then I heard nothing. I left a message with Kelsey my technician from the check-in video at 3ish. No response. I left another message at 5:30pm wondering why no one was contacting me or telling me they would keep my car overnight. Then I got a call at 7am on 2/20 saying my car was ready. I did appreciate the apology that there was a mix up but this is the second time I have had terrible service in a few months. It makes me regret being a repeat buying from Suntrup Kia.
It would have been nice to be updated about the service to my vehicle. I had to call to find out anything that was being done.
Jud was amazing very kind and answered all of my questions. When I bought my car they said I was family and I truly believe that when I’m there! Thank you so much!
Social