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Real Reviews From Verified Customers

Service Center Review Summary

5 star 574 reviews 52%
4 star 211 reviews 19%
3 star 28 reviews 3%
2 star 151 reviews 14%
1 star 139 reviews 13%
Review Us
Tony W.
5 out of 5
7/19/2026
We appreciate the help and care we received from Mike and the service team. We are glad we bought from Suntrup Kia again!
Brandi R.
1 out of 5
7/18/2026
The terms of our repairs were not explained properly during scheduling or dropping the vehicle off. We understood there would be charges for additional work due to theft damage, but the ignition replacement would be covered by the anti theft recall. Additionally, the diagnostic fee we were charged was called a deposit initially, which was very confusing. It was never explained that I would be charged a fee for simply looking at the car. I feel like there were tons of miscommunication and misrepresentation during the appointment. Overall my family is very unhappy with our experience.
Matt Q.
4 out of 5
7/17/2026
Ben seems like a true professional and looking to help and watch out for customer best interest. I like dealing with Ben!
Nadine K.
4 out of 5
7/17/2026
Thank you all for servicing my vehicle and solving a problem
Shanel D.
2 out of 5
7/17/2026
I don’t like the service you provide and didn’t like my advisor this time, Awt all!
Adriana H.
5 out of 5
7/17/2026
Good job
Mike W.
5 out of 5
7/16/2026
He’s the best customer service I’ve ever experienced
Kayla V.
2 out of 5
7/16/2026
When I got my car and was driving away I noticed the engine reving without pressing the gas pedal- even up to 3000 RPM. I would have to put it in park to stop it. I brought it back and they guy took it to check it out, came back and said they’re not really doing anything when they change oil or rotate tires so he doesn’t know what it is. Just continue driving and call if it continues. I didn’t really feel safe driving away. My car is still idling at 1000 RPM where it normally is at around 700. Something is still off. Nothing like this has ever happened before today’s service.
Paul And.
5 out of 5
7/15/2026
Good job
Eric S.
2 out of 5
7/15/2026
Worst customer service i have ever received. Mike Woodard was the service advisor and was rude and in no way what so ever willing to help. I truly hope this is not the kind of employee that Suntrup recommends for customer service.
Mark B.
4 out of 5
7/15/2026
Everything was nice from check in to check out. They were quick too.
Betty C.
4 out of 5
7/15/2026
Nicole greeted us with a very good welcome and was very pleasant talking to her . She explained everything in great detail. Made sure we didn’t have any more concerns. She definitely will be our service advisor.
Todd J.
4 out of 5
7/15/2026
David was fantastic. Explained to me about several maintenance packages that would help save me money in tje long run. Really appreciated the information. Great experience as always!!!
Deborah H.
3 out of 5
7/15/2026
Appreciated Mike getting my car in right away due to a damaged tire. Unfortunately, it couldn't be repaired, he had to order a new one since less than 1 year old. We were left without a vehicle fir going out of town for the weekend. There were no rental cars available Fri mrng. We had to borrow a friend's SUV.
Erwin V.
2 out of 5
7/14/2026
I was told the car service would be complete between 3-4pm. Car was done around 5:30. I understand the service team can get busy but an update on status of vehicle would have been helpful. I called and texted twice before I heard a response. Communication on timing would have helped immensely since we have a 30 minute drive to pick up the car.
Greg C.
5 out of 5
7/14/2026
Always great service. Service team is top notch
Harvey I.
5 out of 5
7/14/2026
Nicole got me in an out very swiftly for my service. My hat is off to her great employee!!
Rodney B.
5 out of 5
7/14/2026
Chris was very cordial, precise in his communication and attentive. His confidence in his abilities shows professionalism that you don’t see very often anymore. He demonstrated knowledge of my vehicle and offered support in future visits. I would give him a 10 out of 10.
Kristy S.
4 out of 5
7/14/2026
Thanks for your service. I appreciate information on my car with tires and cooling system.
Phillip B.
1 out of 5
7/14/2026
Waiting room was not comfortable. Too loud and seats were all uncomfortable as well. Three hours seemed long for oil change and tire rotation.

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