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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1072 reviews 53%
4 star 411 reviews 20%
3 star 74 reviews 4%
2 star 228 reviews 11%
1 star 230 reviews 11%
Review Us
John K.
5 out of 5
9/11/2025
Thank you TJ. Great service from you and your team. Thank you
David S.
5 out of 5
9/11/2025
N/A
Chris C.
5 out of 5
9/11/2025
Wonderful experience, extremely quick and thorough, and couldn’t have been better
Delmar M.
4 out of 5
9/10/2025
So far all is working.
John L.
5 out of 5
9/10/2025
Tim was fantastic very professional and friendly
Jacqueline C.
5 out of 5
9/10/2025
Smooth and easy experience
Danette S.
5 out of 5
9/10/2025
Cody was very friendly.
Ed C.
4 out of 5
9/10/2025
Tim made my service experience easy! He was extremely knowledgeable, courteous and personable. He never pressured me and explained everything in detail. I believe Tim is a great asset to your Dealership. You have been servicing my vehicle for 175,000 miles. And each customer service experience was outstanding! Thank you - Ed C
Jeffery H.
2 out of 5
9/10/2025
3 hour wait with zero updates. I’ve had 3 Corollas serviced at the dealerships since 2018 and this was, by far, the worst experience ever. I demanded that this pre-paid service be considered “Not Used”. My first experience at Bell Road Toyota was excellent, but this was worse than LHM Toyota.
John M.
4 out of 5
9/10/2025
I love my Tacoma and being it's 11 years old, I need someone that I can trust and Billy Sparks is that person, if he's unavailable for whatever reason, I'll wait for him. I know after he has taken care of my Tacoma, my Tacoma and I are his #1 responsibility, I can relax!! Billy is #1 and I bring my Wife's 4Runner to Billy also. Thank you
Betsy A.
5 out of 5
9/10/2025
Eduardo did a great job. I did not appreciate the fact that I spent 6 1/2 waiting for my car today. This has nothing to do with Eduardo’s good work.
Kayleigh L.
2 out of 5
9/10/2025
He was rude and even said to me “well you can take your car somewhere else”
Stephen A.
4 out of 5
9/9/2025
Super grateful for TJ at Bell Rd Toyota. He took care of us last minute on a Thursday as we were heading out of town when our Vehicle needed maintenance. They got us in a rental for the weekend while they worked on our car. They went above and beyond to repair everything our car needed. 5 stars to TJ for all of his help! Would recommended
Meeta D.
5 out of 5
9/9/2025
No comment! Keep up the great work
Sherlyn W.
4 out of 5
9/9/2025
Gre
Scott S.
4 out of 5
9/9/2025
Superfast service with no issues. Excellent.
Alton E.
5 out of 5
9/9/2025
Billy was great, I have great confidence in ToBell Road Toyota services.
Rachel G.
2 out of 5
9/8/2025
He was late and there was no acknowledgment in regard to his tardiness. My car was serviced and I was sent an document with over 1k worth of “recommended repairs” with zero explanation from This individual. I only come to this dealership when I absolutely have to and for good reason.
Alexa C.
2 out of 5
9/7/2025
Went in for tire replacement due to punctured tire. Was told I have to wait for about 1.5 hour to know if you have the right tire in stock. 2.5 hour later, after two follow-up, and being told by my service rep he couldn’t check the system and find out if tire is in stock, I’ve had enough, I called Parts myself, and found out within 5 min you guys don’t have the tire. Your operating procedure is incompetent and flawed. I regret choosing this Toyota service center. You wasted my time. I left your service center with the same punctured tire, and frustration.
Michael S.
5 out of 5
9/7/2025
Eduardo is very professional and honest I enjoy doing business with him he’s a great representative of Toyota very happy with the work done on my Toyota thank you very much.

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