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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1072 reviews 53%
4 star 411 reviews 20%
3 star 74 reviews 4%
2 star 228 reviews 11%
1 star 230 reviews 11%
Review Us
Yolanda R.
5 out of 5
9/21/2025
Excellent service of the advisor Rick and all the personal from the dealer
Luis H.
5 out of 5
9/21/2025
He was a very kind person
Sunil M.
4 out of 5
9/21/2025
No worries
Joann B.
4 out of 5
9/21/2025
I have been getting my cars serviced at Bell Road Toyota with Tony Isselhardt for over 20 years. He is the only person I trust. My grown sons drive across town to have their cars serviced by Tony and his team. Tony is knowledgeable, kind, friendly, and honest. Thank you Tony.
Larry B.
1 out of 5
9/21/2025
I was billed for an oil change when I already have a maintenance agreement.
William V.
2 out of 5
9/20/2025
I think you are sincere and you try to be very helpful Diego. But I have been a Bell Road Toyota customer for ten years and I purchased my last three vehicles there. Also I have made several referrals to Cora and Bell Road Toyota. I have seen a decline in service and attitude towards your customers since I am sure you are under new ownership. I will not be buying another vehicle from your company I will not get another oil change from Bell Road Toyota.
Monroe M.
1 out of 5
9/20/2025
I had an appointment and it took 35min for someone to even to come talk to me
Robin H.
4 out of 5
9/20/2025
My only comment is I really despise surveys. He did his job. And I was worked me in without an appointment due to a dead battery.
Judi K.
5 out of 5
9/20/2025
Very helpful Professional yet friendly I did not feel like just a number He really seemed to care from beginning to end.
Shawn O.
2 out of 5
9/20/2025
Appointment was made days prior for today to get an oil change. Time was set for 09:00 I arrived and turned vehicle over to advisor at 08:30, a half hour early. I received no updates or status until I went to find advisor at 11:00. I was informed by advisor that techs were behind and they would be about 30 minutes longer. I didn’t receive notice until 12:00 that my vehicle was completed and ready to pickup. It’s very difficult to explain my disappointment for being given no communication and waiting over 3.5 hours for an oil change. Then to receive notice until even a simple courtesy apology for the time I lost waiting while having an appointment. I will not be returning to Bell Toyota service in the future. The warranty is no longer active so I’ll be using a competitor with a better reputation for customer service from now on. Shawn O
Steve G.
2 out of 5
9/20/2025
I think Cody did a pretty good job given the situation but the service department is not set up for successful customer service. Cody’s boss was unresponsive and dismissive. The techs looked for any reason to blame the customer and dismiss my concerns. The service write up was incorrect and did not reflect the problem as I described it. Honestly, while I had a few issues with how Cody presented things to me as a customer, the overarching issues with the leadership and the department itself are out of his hands. Just overall a really unpleasant experience (and I’ve been to a number of dealerships associated with different manufacturers and never been treated like this).
Gloria A.
1 out of 5
9/20/2025
Please i would appreciate if they would communicate better about the services and what service was done or not, I know mistakes happens but there is no follow up right away with customers. I went in for my oil change and tire rotation, tire rotation was not done and i was still charged for it, nobody has gotten back to me about my refund, also they did not reset my oil percentage in my car and i have no new sticker of when my next oil change is due.
Roni G.
5 out of 5
9/20/2025
Good service. Done quicker than expected.
Daniel M.
5 out of 5
9/19/2025
Grateful for Billy Sparks and his dedication to helping the customers
Barbara P.
5 out of 5
9/19/2025
Love what they did to my headlights!!Thank you TJ. Your the best
George M.
5 out of 5
9/19/2025
Terrific service. All personnel were very helpful and professional.
Jaeger A.
1 out of 5
9/19/2025
I was able to fix the problem myself with a USB stick and 10 minutes after your "service" department told me it was going to cost me $3000 to replace my entire stereo. Scam artists.
Marsha K.
5 out of 5
9/19/2025
Tim was professional and helpful
Orville C.
5 out of 5
9/19/2025
Billy was great ????
Anita L.
5 out of 5
9/19/2025
Alejandro Orquiz is very nice and did such a good job on my Highlander

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