Bell Road Toyota Auto Repair Service

He was extremely friendly

Wait time is outrageous. What is the point of having an appointment if they won’t even begin working on your car until you’ve already been waiting for two hours!

Anthony was great, easy going and very knowledgeable but it took 3 hours to get my car back for a simple oil change and there was 4 people in the waiting room.

My service coordinator was pleasant and not pushy. It did take 2 1/2 hours for an oil change with an appointment

Chris was great, my experience with others at the dealership were not good so it was refreshing.

Eduardo super professional service guy would recommend him highly absolutely love working with him. Job well done by the mechanics completely Satisfied.

Alan made the experience very pleasant, give him the advisor of the year.

Billy is the best. I wouldn’t ask for any other service provider.

Billy is great and keeps me appraised of the status. Thanks!

Anthony was great.the "Express Service" takes too long.shouldnt take 2.5 hours for a basic oil, filter etc. I drop it and leave it but can't always do that.Anthony did a great job of explaining everything. No issues there. Thank you.

I am satisfied about the service but wish things were not as expensive ????

I have been very satisfied with the service

No additional comments.

Aaron is great. Thank you

Service advisor was great. The time was crazy. Was told oil change could be up to two hour wait. Arrived on time for my appointment at 7:45, didn’t leave until almost 11:30. It was a long wait time than I anticipated when I had an appointment and it was just an oil change. I was sent services about my vehicle if I wanted to do additional maintenance on it after they had already brought my vehicle back.

Tony is the best!

Service of an oil change took over 5 hours after having a scheduled appointment. Not at one point was I aware of the delay until after two hours of waiting I had to go ask. Communication needs to be established between advisors and customers. After speaking to several customers they had all been waiting over 4 hours for an oil change and there had been no communication with them either.

Diego was professional and courteous. I look forward to working with him.

The Management let Diego, down when they didn’t explain to him that there were 10 technicians not coming into work on Friday. We had an appointment for 11:40 AM for an oil change and by 4:30. The work hadn’t even been done thank goodness for the rental , Car Manager, she understood our frustration she got us into a car so we could at least go home to Casa Grande an hour and 20 minutes away to feed our dog here at home and when the service was done finally on Saturday, we were able to go back and pick up the vehicle. Our disappointment came when the management overloaded the workload with 10 mechanics not showing up on Friday that no one called us at 10am in the morning on Friday to let us know don’t come down from Casa Grande . We’ve got a problem with getting your service done today. Would’ve been a lot better. Had Management step forward let their Service Writers know that the delay would cause Customer frustration which it did. My wife was pulling her hair out. Why can’t these people understand when you make an appointment? You tell us to be there at 11:40 am and we’re on time and you’ll wait up to maybe an hour and a half to two hours when four hours go by and still no work on the car. This shows the poor leadership the company has they got excellent people working there and they try to help you by being pleasant and courteous, but it’s not their fault that you don’t support your own people. You’ve gotta look into this. This is a very serious thing. Customers happiness is probably the primary reason customers come back. The reason people come back to you. Call me if you want to discuss it over the phone. My phone number is ****-****-xxxx. I’ll look forward to your call. We need to talk Bruce S

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