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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1068 reviews 53%
4 star 411 reviews 20%
3 star 74 reviews 4%
2 star 228 reviews 11%
1 star 229 reviews 11%
Review Us
Bradford W.
5 out of 5
12/7/2025
Great job on my service first time it only took one hour thank you
Francisco S.
5 out of 5
12/7/2025
Was very well attended and service was very good. Thanks
Everett K.
5 out of 5
12/7/2025
Thanks
Sharon S.
4 out of 5
12/6/2025
Billy is the best!
Julie B.
5 out of 5
12/6/2025
Thank you for being efficient and easy to work with!
Victoria G.
2 out of 5
12/6/2025
Dissatisfied
Amanda P.
5 out of 5
12/6/2025
I'm very grateful for Rick's help and patience. Thank you so much for all the help!
Larry A.
5 out of 5
12/6/2025
Yes,a good customer service from Tony
Marianne C.
5 out of 5
12/6/2025
Great job
Robert M.
4 out of 5
12/6/2025
When I brought back my vehicle, the problems were resolved quickly.
Lynn W.
2 out of 5
12/6/2025
Not the service advolisors fault but it took 3 hours for a simple oil change. Unacceptable experience from Toyota.
Alexa O.
5 out of 5
12/6/2025
Allen is absolutely amazing! He is Professional, efficient, kind and considerate !
Michael P.
1 out of 5
12/6/2025
This was not a good experience. Several issues that I’d like to discuss. I’ve been here three times and only had one great visit. This one was the poorest of all. I’d like to discuss my experience with someone.
Christine R.
4 out of 5
12/6/2025
Tony I has been my service guy through two trucks and over 22 years. He feels like family. I bought both of my trucks from you guys. Thank you so much for such excellent service. Tony rules!
Patricia M.
1 out of 5
12/6/2025
I was there 3 hours! For an oil change and tire rotation. Was not helped upon pulling in… Diego was busy. Others in their offices not with customers. Finally a gentleman, across the driveway from Diego , asked if he could help me. He found my name etc in the database. Then, Diego stepped in. No complimentary snacks? Vending machine did not work!
Dylan M.
5 out of 5
12/6/2025
Diego and all the staff at Bell Road Toyota were very friendly and helpful! Thank you for your service and support.
Jan W.
5 out of 5
12/6/2025
Billy is always up beat and always keeps us informed on what is being done to our car. We appreciate his humor and dedication to his job
Susma B.
1 out of 5
12/6/2025
Poor service. I told them to top up all the fluids they didn't do that. And they put someone's key in my key and I have to come back and return it. I had my oil change appointment for 1 pm but I came around 12:20 pm but I had to wait all day for 30 mins service. The oil change was done at 5:30 pm 4 and half hours of time waste. What is the point of make an appointment if you guys cannot finish on time. Every time is the same problem. Poor service.
Tim A.
5 out of 5
12/6/2025
Tony was great. Thanks for the service
Yusuf A.
2 out of 5
11/27/2025
I had an appointment at 9:30 AM. I arrived on time and met Richard. I told him my AC smelled bad, the wheel pressures were off and unbalanced, and I needed regular annual maintenance. He said okay. I told him I would wait at the dealer, and he said it would take 2 hours. After waiting 3 hours with no update, I went to ask him. He said my phone wasn’t working, but then realized he had entered the wrong number, even though the paperwork was correct. I approved the service, and he said it would take a couple more hours. At 12:30, I checked the Toyota app and noticed they hadn’t even opened the front trunk until 1:40 PM. When I asked again, he said it would be ready in 20 minutes, and only then they started working on it. The car was ready at 2:10 PM. After paying, I noticed the wheel pressures were still the same, so he took the car back and fixed it in 10 minutes. I went in at 9:30 AM and left at 2:40 PM. It was a very bad experience.

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