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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1068 reviews 53%
4 star 411 reviews 20%
3 star 74 reviews 4%
2 star 228 reviews 11%
1 star 229 reviews 11%
Review Us
Mitchell N.
4 out of 5
1/7/2026
Great work. My car feels brand new.
Sinatra F.
2 out of 5
1/7/2026
Satisfied with Tim. Unhappy with the mechanic that took 4 hours to do an oil change and usual inspection. Been doing business there for years and never waited more than 2 hours
Michael G.
4 out of 5
1/7/2026
He did a fantastic job. Honest about timing and stayed late to make sure the work got done. He is great
John G.
5 out of 5
1/7/2026
Great service Tony is Awesome
Sarmad S.
5 out of 5
1/7/2026
The best. Thank you
Toyyibat Y.
5 out of 5
1/7/2026
Awesome service
Brian P.
4 out of 5
1/7/2026
Tony was great! Very communicative, transparent and delivered! This was my first time working with the dealer for maintenance and he made it so easy! Makes me more confident in being a Toyota owner.
Dorothy L.
5 out of 5
1/7/2026
Great job, consistent customer service
Felecia M.
2 out of 5
1/7/2026
Very dissatisfied with my service had a 1030a appointment waited 5hrs nothing got done with my vehicle I couldn't wait any longer bought a warranty with my vehicle and it's like I don't have one get the runaround and your assistant manager Anthony charbeneau has the worst customer service
Terence M.
5 out of 5
1/6/2026
Alan was fantastic and handled my appointment professionally. I must say Bell Toyota is a much better experience than Larry Miller Toyota. I felt less like a number and more personally cared for at Bell Toyota.
Maina C.
5 out of 5
1/6/2026
They were efficient and I got my vehicle on time.
John L.
2 out of 5
1/6/2026
After a really difficult couple of months I find out after multiple attempts to reach my service advisor Alex Ortiz and the answer service not relaying information. I still bring my truck and my girlfriends 4 runner, an oil change that normally takes an hour now 2 hrs, the information about possibly get $300+ in tow mirrors not in the file. Waiting almost 5 months for a warranty part to be installed on my girlfriends 4 runner and to top it off she didn’t want to do a tire rotation till next time and they almost in bolted the tires.
Jeffrey P.
4 out of 5
1/6/2026
Uber back and forth to house was a solid offer. Much appreciated.
Heather B.
2 out of 5
1/6/2026
Service took way too long at every step given I had an appointment. It took 30 minutes to get checked in, oil change took 6 hours and cooking to pick up the car took 40 minutes. No point in having an appointment or I would have scheduled a different day to have an oil change in a more reasonable time period. Anthony was great and apologized for the wait. He had no control over everyone showing up at once
Jared M.
4 out of 5
1/6/2026
They got my car in and fixed same day, great service.
April M.
5 out of 5
1/5/2026
Tony is awesome! He’s the best service advisor we have ever had.
Jeff S.
4 out of 5
1/5/2026
An amazing job as always truly appreciate you putting the trim bolt in on threat my wife was very happy. We purchased from Avondale but always bring it to bell because of top notch customer service
Kristen G.
2 out of 5
1/4/2026
Service was predicted to take 2.5-3 hours. It took 4 hours for a 5000 mile checkup. I did not receive explanation other than software needed updated. In my experience this kind of service does not take 4 hours.
Denise R.
1 out of 5
1/4/2026
If I had known I'd be waiting 3.5 hours, I would have arrived at 430 instead.
Brandie W.
5 out of 5
1/4/2026
Anthony was awesome!

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