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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1066 reviews 53%
4 star 411 reviews 20%
3 star 74 reviews 4%
2 star 228 reviews 11%
1 star 229 reviews 11%
Review Us
Kathleen C.
5 out of 5
2/26/2026
Ok
Jackie C.
3 out of 5
2/26/2026
Diego went above and beyond to make sure Toyota warrantied my roof rack rail that failed the TSB repair twice.
Jose M.
4 out of 5
2/26/2026
Super good. ⭐️⭐️⭐️⭐️⭐️
Johnny P.
4 out of 5
2/26/2026
Trust bell toyota with my vehicles.
Sally S.
4 out of 5
2/26/2026
Edwardo great communicator repairs completed before promised time
Gary A.
1 out of 5
2/25/2026
I started having problems with the display, asking me to reset my pen and displaying a QR code and nobody in Service or Sales would help me or call me back. The problem began immediately after the service to that same display due to a safety recall. I finally figured it out on my own.
Erik S.
2 out of 5
2/25/2026
The service was to be oil change, but the car only has 1500 miles on it. So Eduardo didn't want to to the agreed apon service, which was changed to a tire rotation. The said service was to take a couple of hours, but it turned into 4 hours. I received a completed service notice with the report at 10 am but I was not notified that the car was ready to leave until 11 am. The car sat in the back lot waiting for Eduardo to finish up paperwork. Is this normal? The customer service communication is lacking on how long the service will take and needs more training. The service appointment was at 7:15 and I left at 11 am for a tire rotation, something is seriously wrong.
Patricia S.
5 out of 5
2/25/2026
they did an excellent job in Eduardo was a wonderful person
Dominick M.
5 out of 5
2/25/2026
How long was very accommodating to me. I was very happy happy with being able to get a ride home and then a ride back to Toyota in a very prompt amount of time. Alan's customer service was more than excellent I recommend him very highly.
Linda M.
5 out of 5
2/25/2026
Service advisor very nice, knowledgeable. Not pushy, trustworthy.
Ann G.
5 out of 5
2/25/2026
My recent experience at Bell Road Toyota has cemented my decision to continue here with all of my vehicle service needs. Thank you.
Denise W.
4 out of 5
2/25/2026
Billy Sparks is an amazing guy who knows how to talk and take care of his customers.
Leonda I.
2 out of 5
2/25/2026
I made an appointment and yet it said it would take 3 hours for service to be completed. An oil change only. They offered an uber home and then when car was ready i had 2 Ubers cancel and at this time it was close to 5:30. I ended up paying myself because i couldn’t get thru on phone. No one answered and couldn’t get a call back. Really bad for service. The uber cost me 14.00 and i was told no reimbursement at all. Alan seemed overwhelmed and rushed me off phone as well.
Monica A.
5 out of 5
2/25/2026
Exelent service
Dylan J.
1 out of 5
2/25/2026
Waited almost 5 hours after scheduling an appointment for 6:45 AM for a simple tire change, keep in mind this was a replacement of only one tire. Will not be back. Terrible location.
David R.
5 out of 5
2/24/2026
Diego did a fantastic job of communicating with me. He has excellent customer service. I work in an industry where I scheduled projects and work with different types of people and vendors. I can see that Diego stands out. I have been to Bell Road Toyota before. I was impressed with his work.
Patrick M.
5 out of 5
2/24/2026
None
Mariana M.
4 out of 5
2/24/2026
Thanks Diego for making the experience great when the other service advisor didn’t show up.
Wayne N.
3 out of 5
2/24/2026
It would be nice if you could finally update your data to show my husband Wayne died in 2022. I have asked several times but still get messages addressed to Wayne only.
Jaqueline H.
5 out of 5
2/23/2026
Fast check in, everyone was very nice and helpful

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