Tilita is always so gracious & professional. As long as I own a Hyundai I will bring my vehicle to Lee Hyundai for service!!
Tire pressure check and correction should be added to the complementary service.
Professional service and quality care.
At arrival I was told that I needed to have the fuel injection service which is over $300 every 15,000 miles. So I agreed, also sharing that I don't have a clear understanding of what services I need at certain mileage points, and that I had the service done in February of this year. When my car was done, the service was not completed and Kelly shared I really didn't need it.
Another issue I then spoke to her about is that at the last multipoint inspection a few months ago, my entire break system needed to be serviced, again several hundred dollars, which I decided not to do. On Friday, the multipoint inspection revealed no issue with my breaks. Clearly if there had been an issue, it would not have fixed itself.
This leaves me not trusting any service recommended by service providers because it appears to me that these services are simply made up to earn commissions. This is not okay! No one has money to throw away for a service that isn't needed!
I need to be able to trust you. I did have this conversation with Kelly and she assured me I could trust her. I will also say that the only service provider whom I trust is Tilita, unfortunately I did not get to work with her on Friday. I have been a customer with Lee Hyundai since 2016.
Thank you Talia for your professional attention to our needs
Gary Wallace was very kind and communicated well
Frustrated with service and warranty
Easy to schedule and have serviced.
Great communication and answered any questions I had .
I had to wait 2 1/2 hrs for a simple oil change and tire rotation. I didn't even request a car wash. Are you overbooking?
Great service too include a recall issue with the A/C unit.
Appreciate being informed at all times!!!
The young man who took care of me. Not only checking me in. But also served my vehicle. What so helpful and professional you should consider giving him a hefty raise! He deserves it!!!
If I have a scheduled appointment I don’t see why I had to wait 3 hours for my car to be ready. I understand things take time but 3 hours is a bit extreme.
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