Good service but really long time
I'd like to extend my appreciation to the manager Mr Mike for considering a fix for the small dent on my Santa Fe XRT. Everything went smooth especially with Ms. Kellie Hickey's assistance. 11/10! <3
Joel was very professional and courteous. He was attentive when I was explaining the issues with my car. I was satisfied with the service I received
My appointment was at 9:15. I stood at the reception area for 10 minutes before anyone said anything to me although people looked right at me. They finally took my car and checked me in at about 9:30. I sat in the lobby until 12 and no one gave me a status on my vehicle. I walked into the vehicle reception area and they finally told me that they were working on my car. I did not get my car back until around 1pm. Almost 4 hours for a routine service and state inspection is unacceptable. The least they could have done was provide me updates as to why it was taking so long. Not a fan of the customer service.
As always, Kellie Hickey was very professional and fulfilled my vehicle needs.
4 hours for an oil change and state inspection is absurd. I spoke with many people in the waiting room who were just as upset. Don’t book appointments if you can’t get them done at the time of the appointment. An outrageously expensive service for something that requires me to take a whole day to get an oil change and inspection. Please do not call me, and do not expect my patronage again.
Marcos is an excellent customer service.
The service rep (Joel) was fine. My concern was the tire rotation. The front tires showed 38 & 39 psi when I took the vehicle to dealer when I got home they still were the same, Have to wonder if yhey were rotated!
Tilita is amazing, I appreciate her patience and has always been incredibly helpful.
Service advisor Michael was absent and no one took over causing me to wait a extra day to retrieve vehicle.
Kellie is an excellent service person knowledgeable and straightforward to the point
Though I brought my vehicle in for oil change, two recalls that I knew nothing about were also taken care of for me.
My car started experiences some delays in starting. I was there prior to that and got a multi-point inspection and everything passed. Then I discover my battery dying. Today it died, I spoke to someone and they quoted me 175 for a diagnostic. Then I called back spoke with Marcos and he told me my car was covered by warranty. When I get there he then tells me my battery isn't covered any longer. I am a teacher out for the summer we don't get paid. I mentioned that every time I spoke to them. Once completed the advisor gave me a discount and he cash app me. I am thankful, but I hope nothing else happens with my car that I have to come out of pocket for.
Blessings and thank you Sherry for all your help. Your customer service skills are a get asset to Lee Hyundai and they could use more employees like you.
Thanks to Kelli and the service techs for the excellent service today on the recall issue with my 2026 Tucson.
Sherry was great and on everything I loved her customer service
Thank you for being friendly, helpful and professional.
Marcos is so helpful and friendly!
Marcos has been great. My service isn’t finished yet but I am sure I will be satisfied when it is completely done
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