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Real Reviews From Verified Customers

Service Center Review Summary

5 star 687 reviews 56%
4 star 251 reviews 20%
3 star 56 reviews 5%
2 star 126 reviews 10%
1 star 117 reviews 9%
Review Us
Dion D.
5 out of 5
12/19/2025
Always exceptional service from Eric.
Gary M.
2 out of 5
12/18/2025
Jason did great. Some work the techs did caused a problem with the hybrid system. We now have no music, navigation, or weather info. We'll have to make another trip to show low from overgaard when they find out what the problem was. Very disappointed.
James E.
5 out of 5
12/18/2025
No thank you.
Suzanne M.
5 out of 5
12/18/2025
Raj was wonderful and Kevin the shuttle driver was terrific!
James B.
5 out of 5
12/18/2025
We continue to have a very positive experience with Hatch Totoyta.
Donna R.
5 out of 5
12/18/2025
Eric was great and kept me informed on my vehicle. He also answered my question and explained the recall so I could understand.
Julia M.
5 out of 5
12/18/2025
The service department is the best at Hatch Toyota.
Jean I.
3 out of 5
12/18/2025
Very accommodating, I have concern about the manufacturer of the vehicle,i heard a loud bang when i use Hi 4 and Low 4
Allen W.
5 out of 5
12/18/2025
Ok
Gary E.
4 out of 5
12/18/2025
Geart service by Erik. I come to your dealership because of Eric and service service.
Moyse C.
5 out of 5
12/18/2025
Prompt, efficient and friendly service. Top notch from management to supporting staff!
Shannon P.
5 out of 5
12/17/2025
Takes way too long to fet services done
Peter M.
5 out of 5
12/17/2025
Jason was great, he helped get out vehicle back on the road expediently.
Bethany A.
4 out of 5
12/17/2025
Thank you for helping me find out what the squeak sound was coming from, other people wernt taking me serious and you did! I really appreciate it!
Emiliano C.
5 out of 5
12/17/2025
Great service and amazing service writer,thank you ariana ????
Robin W.
4 out of 5
12/16/2025
Our service agent was Rog A
Amanda S.
4 out of 5
12/15/2025
Raj is amazing and why i keep coming to this location
Rhonda T.
5 out of 5
12/15/2025
Nice and friendly service
Scott J.
4 out of 5
12/14/2025
Rajeev did a great job in the midst of a difficult circumstance! There was a shortage of Toyota Certified mechanics to fix my Tacoma’s recall issue. Rajeev did everything he could to push through this difficulty, and ended up getting my truck ready by close-of-business. Well done, Hatch Toyota and Rajeev!!
Michael D.
2 out of 5
12/14/2025
I had two issues identified in our initial purchase of our vehicle in early October. Upon scheduling the appointment both issues were mentioned again. At the end of the appointment only one issue was addressed. The other issue was not addressed. The service manager was not aware of it despite being present initially. Now I have to make another trip. The job on the one of two issues was satisfactory. Service personnel friendly.

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