Marcelina was quite good as was the mechanic … he figured out what the rattle was and fixed it.
Everyone was polite, respectful and knowledgeable, will bring my truck back and tell my friends
I brought the vehicle in prior to it's 830 appointment, when I returned to pick it up 6 hours later it had not even moved from where I parked it and nothing had been done.
She told me 45 minutes it was an hour and twenty because she took a break and didn't notice it on her desk.
Anna in service is Awesome!! SHES A KEEPER
When my truck broke down. I came in and they took me in right away to see what was wrong. That meant alot to me. Thanks much
Under staffed! People backed up waiting and a manager walks over and putts a hand written appointment in front of of advisor and walks off. Over an hour past when my vehicle was done. Got a call that it was ready after we were home with it. Anna is amazing and does not deserve to be **** on by this place. I can go on and on since I was waiting for almost two hours after I was told my vehicle would be done. Sorry but I’ve never had a positive experience at this dealship. Larry H miller would be good place to send staff for training. I will try to stay off your lot in future. Shame to that 3 Toyotas and Mercedes we bought in last year won’t be replaced here.
Both Samantha and Dan Ford the tech were superb!
Absolutely a complete waste of time. Friends had warned me not to take my vehicle here. I should have listened.
Very helpful and professional.
Marcelina was great she worked with me on all my requests. She did a great job ????
Marcelina was great to work with!
MARCI #1, great quality customer service. She makes you feel like she really cares, and she does. Actually your entire Customer Service Dept. is outstanding. Thank you all.
I have been very satisfied with hatch toyota . You are always friendly and getting me in when I will be in town
Anna provided great customer service
Marcelina was very very polite and happy to help and go above and beyond , the gentleman who inspected my car was very helpful with the questions I had for him . Thanks a bunch I’ll be back !! ♥️
Dropping off my truck was made easy and quick. I got great updates and very professional service from Marcelina, she was very helpful and knowledgeable. I will bring my truck and car back for service’s in the future.
Very satisfied customer ! Customer service is excellent everyone there is ok a big 10. Great day
P. Sias
Your app is hard to understand without any instruction. Older customers aren’t as intuitive as younger. I still like the personal contact and communication
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