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Real Reviews From Verified Customers

Service Center Review Summary

5 star 973 reviews 59%
4 star 397 reviews 24%
3 star 34 reviews 2%
2 star 122 reviews 7%
1 star 125 reviews 8%
Review Us
Brian R.
3 out of 5
8/10/2025
Erik was thorough in getting me checked in. I was a bit confused at first why he wasn't easily finding me in the system, and I wish he would have shared that with me. But, once I was checked in, things went smoothly.
Rachel W.
5 out of 5
8/9/2025
Excellent job and on time.
Thomas C.
5 out of 5
8/9/2025
Chris was great
Martel J.
5 out of 5
8/9/2025
Acacia was a great advisor she took care of me quick and easy was well mannered and got the service done fast thank you!!!
Michael G.
5 out of 5
8/9/2025
Tim and the entire service department have been excellent to work with, I'll also be doing a very positive Google review, thanks to the entire team
Laura C.
4 out of 5
8/9/2025
I'm very pleased how quickly you determined what was wrong and got it taken care of.
Sandra Q.
5 out of 5
8/9/2025
It was successful all service thank you
Steven N.
1 out of 5
8/9/2025
I had dropped off my car and received a text when it was ready for pick up. I went to the dealership and the cashier said that I was a wait and that somebody would come find me and bring me up to her. 20 minutes later I went up to her again and she was rude insisting I was a wait whatever that means but I was not. I had to go find a service tech to help resolve it.
Jeniffer K.
1 out of 5
8/8/2025
My passenger front fender was pushed out enough my tire caught it and ate it up on my way home.
Jonathan S.
5 out of 5
8/8/2025
Erik did great! Appreciated his professionalism, communication skills, and efficiency in the manner. Erik and the team solved the problem in a manner our local shop could not. It definitely encouraged me to trust you all more for future need!
Linda R.
5 out of 5
8/8/2025
Great service and job well done! Erik was very helpful.
Tara S.
5 out of 5
8/8/2025
Alex was kind and informative and communicative throughout the process.
Tracey S.
2 out of 5
8/8/2025
They still can’t find out why the engine light keeps coming on. The customer service was amazing and the people are why I am not more upset about not finding a fix. Hard to keep having to arrange the service appointments when they can not determine the problem. Acacia Wolf
Steven W.
5 out of 5
8/8/2025
Service was great. Thanks.
Carl P.
1 out of 5
8/8/2025
Already left my review on your website
Tabakovic M.
5 out of 5
8/8/2025
good job
Heather B.
1 out of 5
8/8/2025
Scheduled for 7am wait for oil change and to check a code. Wrote on envelope that I would be back at 8:10 to pickup. Was told not started. Then received a call at 9:10 that they hadn’t started yet and it would be $200 to check the code for the front sensor, told them never mind and to just do oil change and I would be back up soon. Arrived at 10:30 and was dropped off and waited until nearly 2pm til it was finished. Was told after second time checking in at 1:05 that it would only be 15 minutes more. But it was almost another hour. I chose to drop off for 7am so I could be at my job on time by 8:30 but instead had to take an unpaid personal day. I’m very dissatisfied.
Michelle D.
5 out of 5
8/7/2025
Great service by Austin
Janice K.
5 out of 5
8/7/2025
Tim is such a professional and kind service representative. He remains calm when customers are stressed -- very much appreciate his expertise and his ability to make you feel as if you're his only customer when his daily tasks are many! Very good service provided by Suntrup Team!
Kelly S.
2 out of 5
8/7/2025
I've been coming to Suntrup for years. When I speak with my Service Advisor, they tell me my complete total, including taxes etc. This time, I was mislead. I was told a total, and when I came to pay, was surprised with over $150 more. This is not a good business practice, and I have never experienced this. Thank you for your attention to this matter.

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