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Real Reviews From Verified Customers

Service Center Review Summary

5 star 955 reviews 59%
4 star 386 reviews 24%
3 star 34 reviews 2%
2 star 120 reviews 7%
1 star 123 reviews 8%
Review Us
Chanakya M.
4 out of 5
4/1/2026
Tim Mccarthy.. you are the best.. thanks for clear and timely communication and setting expectations. Going extra mile with hooking me up with a promotional discount before even asking for it.
Marjorie H.
4 out of 5
4/1/2026
I could not be happier with the treatment I received from Tim in a very stressful situation. I can honestly say that I have never been treated so kindly and respectfully ever at another service department. He went above and beyond to make sure my daughter and I were comfortable during our time waiting for my husband to arrive from 4 hours away to pick us up, even checking on us before he left for the day to make sure we did not need anything else. He has been phenomenal in communicating with me during the entire process. Thank you so much for making a very scary, stressful situation a little easier, I am very grateful.
Thomas S.
2 out of 5
4/1/2026
I don’t think it should take 2 hours to do an oil change and i asked that the car be washed and vacuumed. It was washed but not vacuumed at all even though it was written on the green tag on the mirror. So your employees or either lazy or incompetent or they can’t read
Carl K.
1 out of 5
4/1/2026
The job was to fix the scratch in the front bumper and the ding in the door. The door ding was skipped.
Steven G.
5 out of 5
4/1/2026
She was great! Thanks!
Susan P.
5 out of 5
4/1/2026
As usual, Tim treated us very well. Could not be any happier with his service.
Susan O.
5 out of 5
4/1/2026
Tim is always a joy to work with. He treats his customers with respect and is helpful in every situation. Thank you for ALWAYS helping Tim!!!!
Kim A.
4 out of 5
4/1/2026
Teresa was GREAT!! She treated us like family, and kept us up to date on the servicing of our vehicle. Teresa is a outstanding representative for Suntrup Hyundai.
Devona L.
5 out of 5
3/31/2026
Great customer service and professional
Michael N.
5 out of 5
3/31/2026
Quick and thorough
Steven J.
3 out of 5
3/31/2026
The cabin filter is very expensive
Serena C.
5 out of 5
3/31/2026
She was very polite.
Matthew R.
4 out of 5
3/30/2026
Acacia was very friendly and engaged with my questions/concerns. I felt valued and taken care of. When presented with a question, she provided her knowledge and humbly partnered with an expert for a deeper dive into mechanics of the alignment. Thank you and see you next time!
Robert L.
5 out of 5
3/30/2026
Tim was very helpful and attentive to all of my needs.
Randy W.
5 out of 5
3/28/2026
Tim was fantastic ! Kept me up to date and was very knowledgeable and informative! My car was also washed and brought out front for me !
Paula A.
5 out of 5
3/28/2026
Tim has always been great since the first time I started working with him. He always makes sure I am well informed about my car,and always very thorough. He always seems to be in good spirits. Thank you Tim for caring.
Gabriela S.
2 out of 5
3/28/2026
The final price was very different from the quoted price. My sales person was very nice and worked with me to offer a coupon but there should be more transparency upfront.
Amie S.
5 out of 5
3/27/2026
Thank you for the fast, friendly, informative, as affordable as any car service can be.
Rhonda K.
5 out of 5
3/27/2026
Excellent service everyone was so nice and helpful!
Lloyd G.
5 out of 5
3/27/2026
Tim was great. He carefully explained what was done to the car. He arranged for a rental car. He is g terrific ambassador for your dealership.

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