Got me in and out in a timely manner and got parts ordered for struts awaiting next appointment Thanks
No one called me. I had to call countless times to get them to even call my warranty company. I called my warranty company because I didn't believe they had been contacted. My warranty company denied the claim but told me that Mack Grubbs was told that Hyundai should warranty it because of history of issues with sludge in the motor. I called Mack Grubbs back immediately. I wess told that in the span of 30 minutes, my warranty company and Hyundai denied the claims. I don't believe it for a second. They didn't want to deal with it from the start. That was obvious since they knew the problem for an entire week before they even called my warranty company. And then charged me $176 for nothing!
What was the pressure reading for my cooling system test?
Very nice. Answered my questions.
I was satisfied with Lilly’s professionalism, understanding, and willingness to assist me with the issues I was discussing with her and she fully understood the importance of the situation and provided positive and supportive results. I was completely satisfied with Lilly’s overall attitude and attention to detail.
Customer: Heshimu P
MMs.Martin was very kind and professional, and informative.
Appreciate y’all making sure my daughter’s car is ok!!
Service people are always polite & thorough with their work.
I was kinda in a bind because my car was slightly overdue for a service and my wife unexpectedly needed to make a trip to Texas. They agreed to take it as a walk-in, but told me that it might take two hours. I don’t think it was even one hour! Had me in and out in no time!
Thank you for being so accommodating
I was very pleased with a job well done!
Mr. Lawrimore was exceptionally nice, knowledgeable & personal.
Very satisfied and will respond to the survey.
Odell B
I have been with Mack Grubb Hyundai for years and am completely happy with the service I receive with their service department, I love those guys!! That’s why I always take them treats because I know they are taking care of my car and treat me like family!! Sincerely, Margaret Hutchens
Everything went very smoothly. Young man at desk was very professional informative and kind.
Everything was good and work done at a proper manner..
Aaron was a pleasure to work with. So polite and professional! Had a couple of recalls on my Santa Fe and he has is in and out in about 20 minutes.
Took a little long.
Appt.0900. Car sat for hour.
Otherwise ok. Nice wait area.
Aaron is always personable and professional. It's always a pleasure to have the team at Mack Grubbs take care of our automotive needs.
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