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Real Reviews From Verified Customers

Service Center Review Summary

5 star 262 reviews 63%
4 star 80 reviews 19%
3 star 10 reviews 2%
2 star 30 reviews 7%
1 star 32 reviews 8%
Review Us
Diamond T.
4 out of 5
1/30/2026
Short wait
Jennifer B.
5 out of 5
1/29/2026
Excellent service, friendly staff! Thank you!
Terence K.
5 out of 5
1/29/2026
I love how wonderful you treat your customers
Regenald B.
4 out of 5
1/28/2026
I wasn't able to use service coupons or discounts.
Kerry C.
4 out of 5
1/26/2026
This was my first time allowing Mack Grubbs to service my vehicle. It was a great experience. Everyone was nice. I was told before, that I wouldn't get good service because I originally bought my vehicle somewhere else. Tommy didn't make me feel like this was the case. Thank you.
Duncan M.
1 out of 5
1/25/2026
The brakes are making a grinding sound and I need to bring the car back. Not sure what caused the problem.
Milton M.
5 out of 5
1/22/2026
Great experience
Dodie R.
5 out of 5
1/22/2026
Great service!
Rebecca R.
1 out of 5
1/21/2026
There is a missing part from the top of the battery. The cover that goes over the neg. Terminal. I would like that cover put back on
Alice N.
4 out of 5
1/20/2026
Reagan Thorton, you are the best! I was in customer service for 30+ yrs. I have seen the best and the worst. Mack Grubbs has a winning team. My car has never run this good. Thank you and Thank you to the service team.
Willa F.
5 out of 5
1/17/2026
Aaron did a great job of keeping me informed throughout the appointment.
Willie K.
5 out of 5
1/17/2026
Thanks for the speedy service
Carolyn M.
5 out of 5
1/16/2026
I've always been sarltisfied. With the service, courtesy and professionalism at Mack Grunns Hyundai.
Tammy S.
5 out of 5
1/15/2026
Aaron was very polite. I'm wondering what you used JB Weld on?
Natalie G.
4 out of 5
1/15/2026
Thanks for checking out my car!
Betty W.
4 out of 5
1/15/2026
Yes so far I am Certified. Thanks!
Jay U.
4 out of 5
1/13/2026
Easy maintenance visit. They got me in with no appointment and notified me when they were done. Reagan was awesome and the total price was less than I expected!!
Leslie H.
4 out of 5
1/6/2026
Aaron got me checked right in and they did the job and he text me that the car was ready. It was very easy and wasn’t a long wait to get it done.
Walter F.
5 out of 5
1/5/2026
Very professional. Thank you
Linda M.
5 out of 5
1/3/2026
Thank you for the information, courtesy,and the courtesy I always receive from Mack Grubbs! I can't believe it. 26 years. Your Service has been beyond expected. THANK YOU.

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