Prompt, cordial, professional service
Thank you. Yes everything was great with Tommy Struchen. Very polite and very helpful. I will look for survey from the manufacturer. Thanks for all your help.
Troy is absolutely amazing. He is always helpful, knows us by name and truly gives a personalized experience every time. Troy is an asset to Mack Grubbs and is definitely one of the reasons we continue to return for even the most basic services.
Thank y’all so much! I appreciate all that you do for my car and us!
Waiting almost 2 hours to sign paperwork then we were next to sign paperwork then the f and I man disappeared salesman told us we had to come back Monday totally UNACCEPTABLE and DEFINITELY not a way to do business I know we will not buy again from Mac Grubbs By the way this was our second and LAST vehicle we will buy from Mac Grubbs We live 50 miles from your dealership for a total of 200 miles plus traffic jams on interstate 59 VERY VERY DISAPPOINTING buying experience
Aaron was very nice and professional!
The complimentary maintenance was completed quickly & my request to check the noise was acknowledged with a request to let them know if it continues to be an issue. Respectful & polite. Much appreciated.
Parts ordered. Service will be next week.
I was quoted $1000 and I actually went elsewhere and it was done for only $460! I can never get anyone to answer the phone there. However, Aaron did an AMAZING job! He was very kind and helpful!
Aaron immediately began to upcharge me the moment I walked in. He said there was fine print on the oil change coupon and I showed him there wasn't. He then told me the charge for the 60k mile check up was $500+. I told him I talked with the service manager Monday and he told me it would be $450 then I showed him the notes I took during my conversion with Tommy. He said he would confirm with Tommy and I believe he did as my total bill was less than $400.
I was glad to have a coupon that helped reduce the cost of servicing my vehicle this time!
Thank you Aaron and each member of the TEAM! You each make my visit to Grubbs in Hattiesburg a "Good Day"! I so appreciate your professionalism, friendliness,and good work Thanks to each of you! Kathleen B
Well April is not who helped us Shante Walker is who helped us. was a pleasure to work with. I will refer everyone to her. Best dealership experience I have ever had.
Excellent service as always
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