It took 4 MONTHS to get a small trim piece replaced. There was NO OFFER of a complimentary oil change or anything for my patience. Not a great way to get repeat business.
Very professional service. Told him what needed and pulled my car into the service bay and they were done within 30 minutes. Very satisfied and very fast service. Thank you!
He was very professional & handled everything in a courteous manner.
Reps were great. System issues (new I guess) and I never received any reports even after asking for them. I was told they’d be sent to me manually but still have not received.
The staff are always so kind and courteous.
Always amazing customer service when Aaron is my technician. Always takes care of whatever I need and answers all questions
I appreciate the professionalism I experienced with your service department. Aaron was extremely helpful and pleasant to communicate with. Thank you Mack Grubbs.
Rhonda O
Aeron was very helpful and clear in his explanation of the work needed, than done by Ray ,the mechanic who worked on my Elantra. Thank you both
Great service, polite staff, almost no waiting.
They always do a job and it was completed in a very timely manner.
COULD NOT BE MORE HAPPY WITH MY SERVICES
The service department has been so good to me with some issues I’ve had with my Palisade! They have gone over & beyond dealing with my warranty company fixing some serious issues. They spent a lot of their time resolving issues making sure my car was safe. I have been so impressed with the customer service they provided. I will always buy my cars in the future from them. I highly recommend this dealership. Tommy the service manager is awesome!! Thank you Matt Grubbs team ????
We have always had excellent service at Hyundai. Those who work there are knowledgeable and friendly.
Great communication by service advisor
He seemed to be a kind young man, but I am totally disappointed in the overall service. After talking to my insurance company, I feel I was not given the correct diagnosis, nor the ability to choose the exact repair I wanted AND the repair my insurance provider would pay for. The insurance provider told me they would not even cover the rental car expense because the approved repair should only have taken less than an hour, not the amount of time I was told it would take that would require me to leave the car. (Note that we live in another county.) In the final analysis, I am deeply disappointed because I truly thought after the two previous visits that I had found a service shop that I could trust. That is unfortunately, not the case.
Aaron was very courteous and professional.
Very pleased with the service. Very friendly and helpful
I’m not sure this was the service technician’s fault. My vehicle was returned to me in guest mode, which resulted in none of the infotainment systems working correctly. I had to return to the dealership yesterday to get an explanation of how to correct that. I should have been told that the system was reset And that I needed to change the user on the settings panel.
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