Really good service and attention from Geovanni. He helped me get my service the same day and it was a well done experience.
I was very satisfied with my experience at Kia.
Ac compresor was not working is now fixed
Service reception agent was fabulous
Eric was friendly, explained services my car needed, answered my questions & arranged ride service for me. Eric was amazing & very helpful during my service appointment.
Eric did a good job at assisting me with my issue regarding a service charge for the maintenace of my Kia.the issue involved a mistake in my service contract that directly mentions that my oil change was supposed to be covered by my service contract Eric sat down with me and told me that it was covered and I would get a call back from Victor who wrote the contract. Victor called the same day and asked me to send him the receipt and bill that I had been charged for as he mentioned that I will be recoeving a refund for the service charge. I have sent over that information and am waiting for my refund to show on my credit card. So I feel well taken cared with my issue.
Giovanni was friendly, knowledgeable, and efficient
Always a great experience. I would
Also like to thank flaco for his great customer service and always making sure we’re taken care of as soon as we get there.
Thank you Eric Stafford, for providing beyond excellence service, by your behalf. Good job !
The only problem and it is by no fault of Eric's performance. We purchased an extended warranty through Kia and it is very difficult to deal with Portfolio One. When the sales personnel sell these policies they need to let the customer know how DIFFICULT it will be to get service through them!!
Thank you for such a great job!
Rouben was very very helpful and respectful
Appreciate Geo, thank you
Service was fast and courteous
I was giving it a week. But still smells like gas’s. So what can you guys do now, just spent a lot of money on a catalytic converter!!
Flaco did an amazing job making sure we could get my car fixed! He did great at explaining the services and replacement process. Wonderful at communicating through the process as well. Overall, very happy! Thanks Flaco!
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