Scheduling was all messed up. I made the appointment for my 2024 Rav4. Tje text the day before said for our 2024 Sienna. I called, was told those appointments w certifed technicians were hard to get so keep tjat and made appointment for Rav4 at 130 the same day. My wife took in tje Sienna, they were expecting the Rav4 (my text clearly said Sienna and phone call confirmed this). No certified technician avail. No work done on Sienna, just the extra key made tthat we paid for last year. That took 2 hours. My wife was told my appointment was at 100, not 130. Paul showed her it on the computer. I show up at 100. Not expecting me til 130. 1 year check up went fine. Coupon for car wash at the gas station nearby (on corner, i think is still R Store but not sure) didn't work so i paid out of pocket.
We appreciate tje effort on saying you would take care of things but something is terribly wrong with scheduling.
Your staff is always knowledgeable and professional while being friendly at the same time. I enjoy my visits while waiting for my vehicle,
Excellent service. Thanks!
I was there for a 7:00am appointment. Barely awake. It seemed I barely had time to sit down and enjoy a coffee, and the tire rotation and inspection was complete. Did they really do all that stuff that fast? Who knows… matters not. My LC250 got me home! Ran great! Service was fast. Coffee was free.
Great start to the morning.
Thank you Brianna.
The video sent to my phone showing me what was checked on my vehicle and what the results were was useless. There was so much background noise I couldn’t hear a word the person was saying.
The servicing of our Highlander went smoothly and on time. The need for additional work was explained and we made an appointment to have the brakes serviced.
I can not find a 12 volt battery charge indicator anywhere in the manual and service had no idea either. Very Frustrating.
I think he did a good job answering my questions. He pointed out our last air conditioning problem was three years ago which helped me to feel that doing the same thing with the Freon was a good solution. Also he reminded me to bring the car back after air conditioning g season to have it checked for dye leaks. Very through.
Special thanks to Bernie for getting my truck accessories taken care of.
Big John and Almost Big John (in parts) were Very and I’m talking Extremely Helpful in procuring my latest CD player and I will remember them for the next 100 discs of sublime music
THANKS GUYS
Jan Tarzan (just another Holy man)
Says
Ouu Ya
also Olly was Sensational fielding my calls
????????????
It was wonderful as always.
Very very nice to work with.
She was able to answer all my questions very throughly. I was impressed by her knowledge
Thank you for getting me in so quickly. Appreciated the video update of my vehicle and the tech showing me how the vehicle looked. Impressive
Fast,friendly, and efficient service
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