JM Lexus Auto Repair Service

20-10

Omar, my service writer was fantastic

Adrian is very nice and professional.

Justin was awesome. I love servicing my car at JM Lexus!

Wendy was great!

The Service manager was exceptionally professional, kept me updated with the status of the repairs that were being done, however, when I picked up the vehicle I was disappointed with the fact that the vehicle was delivered to me with water and bird poop on the roof , hood and front fenders.

Sam was courteous and professional. Got the job done the next day. We were totally satisfied and appreciative.

I initially told him I was having an intermittent air conditioner problem for the past 6 weeks and was soon leaving the area for 5 mos. He went out to my car and tried it and said it was fine and needed no further investigation but if I persisted I would have to pay all costs which could be extensive. I asked if he was thinking I was lying to him or making it up. He said “No” but no further investigation was necessary. I was disappointed. He then said a “low battery” might be the problem and he could check that. I said “fine” but I wound my initial complaint be a matter of record. He said it would be. 1 1/2 hr. later he said “they” had found the problem, had to order parts and that I would need a “loaner”. I said fine and we proceeded. He didn’t mention how or why “further testing” was done or who advised him it should be done. It was not his initial information to me which was quite depressing. It does let him know that he does not “know it all” and the customer is sometimes right. I’m glad that he did get further expertise.

Excellent service !

Fast work. Kept us updated. Worked hard to get our car damage resolved efficiently

Always great service for the past ten years. This is our 4th Lexus. Carlos is except.

Wendy was very nice and professional.

Shkedrick was very attentive and communicated extremely well with us. He explained everything to the extent that we didn’t have to ask him any questions. I would definitely recommend Shedrick without hesitation.

Wendy was great! Very efficient!

Numerous negative issues Would like to send an email to Danny Nieves

Daniel ended up being helpful and nice

Brandon was very professionall to work with. He answered all my questions

Shedrick is professional, courteous, and kind as always! JM appears to be a great place to work. Everyone is always so chipper and polite! Thank you for maintaining the integrity of your brand!

Sam went above and beyond he was great he took care of me fast and made sure I made to work on time definitely recommend 5star service thank you

Keep up the good work. Thanks