Hello
On April 19 I took my ES 350 for service
Ryan Chasteen was the person that help me
At this time. At the time of my visit Ryan advised
That apart from my oil change I will need a tire rotation
I explained that one of my rear tires was just replaced
Back on November, I mentioned that I was not sure
How my car will ride with newer tire in front
He advised to still have the tire rotate. I was charged
Total of $189 for both service oil and tire rotation.
I have no problem paying for something that gets
Done, if I did not check my tires on Sunday
I would pay for a service that was completed
I’m a bit disappointed because this could be
Something that and customers not even realized
I contacted Ryan on Easter Sunday
But I believe he was off , few days to get my back
I feel care should inspected before the leave the
Lot now this only is going to make me check
Everything before a leave the dealer
I don’t feel that can trust the service a JM Lexus
I thank you
Omar, was great, he treat his customers really good. He knows I was in a rush to pick up my son, he personally pick up my car.
Carlos in the best look forward to coming in and seeing him. Even though I had to wait I was in and out. Thank you Carlos!!
Glenn has always provided top notch service.
Everything was great, Carlos is the greatest!
Wendy was great — as always!
Very efficient. The loaner was very helpful as was the girl who told me how to use the loaner. Thanks to Carlos. It was a very easy maintenance visit.
As usual all people at this dealer are tops
Very bad experience 4 hours for oil change
Over charge for radicals very bad
Never again . Crooks Crooks
Leo was most helpful and courteous. I am totally satisfied with him being my service contact professional.
Very professional and accommodating.
We did an oil change and supposedly good for 10,000 miles. The sticker showed service after 5,000 which was confusing. I called Sam and he explained the reason for it. He will mail me the sticker for 10,000 miles.
Luis was excellent and the car was timely serviced completely.
Friendly, courteous, and nice to work with!
He is exceptional when it comes to customer service
As always, Luis does an excellent job
Always makes sure u happy leaving
Adrian provided top-notch service. He went above and beyond by following through on my request. Thank you, Adrian!
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