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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4844 reviews 70%
4 star 1402 reviews 20%
3 star 143 reviews 2%
2 star 257 reviews 4%
1 star 234 reviews 3%
Review Us
Ari K.
4 out of 5
5/12/2025
Took a bit longer than expected
Robin H.
4 out of 5
5/12/2025
Matthew took the time to listen to what I had to say and followed up with a quick response to resolve my previous issue and it was very much appreciated
Peter V.
4 out of 5
5/12/2025
Ryan is excellent
William R.
5 out of 5
5/12/2025
Glenn was awesome! Thank you.
Ammar K.
4 out of 5
5/12/2025
Looking for PHEV TX
Wellington P.
4 out of 5
5/12/2025
EXCELL CUSTOMER SERVICE, THE BEST I EVER HAD
Michael B.
1 out of 5
5/12/2025
1.5 hrs later hadn’t even started simple oil change I will take my service elsewhere
Rosa T.
5 out of 5
5/12/2025
Thank you
Aysen G.
5 out of 5
5/12/2025
John Nehar as always was very informative, polite and helpful. Having a good service experience is one the reasons why I am considering to purchase a new Lexus.
Betty M.
4 out of 5
5/12/2025
Glenn assisted me with great care. He made sure to print any additional details that the car needed.
Tanya D.
5 out of 5
5/12/2025
Chauncey is always very friendly, professional & helpful
Gabriela S.
5 out of 5
5/12/2025
Brandon is an exceptional employee! Very attentive and addressed all of my questions promptly and professionally.
Bergino S.
4 out of 5
5/11/2025
Well organized. In and out in about an hour.
Terry-Ann M.
1 out of 5
5/11/2025
I had to wait too long upon arrival and the representative did not check in with me to let me know the status. I had to be calling after the place just to hear something and when I was out spending time with my mom is when someone decided to notify me that it was ready. Communication is the key
Mark B.
2 out of 5
5/11/2025
The rep was good but this is the second time my car is in for the same issue.
Jay A.
5 out of 5
5/11/2025
Thank you for the excellent service!
Leo N.
4 out of 5
5/11/2025
Mr. Allen is very knowledgeable, professional, and follows through on action steps he promises to take. I travel very far from my home because of the excellent service Xavier and JM Lexus provide.
Margaret C.
5 out of 5
5/11/2025
I always have great service at JM Lexus, Xavier is very attentive and he makes sure that I always have the best customer service.
Stephen B.
5 out of 5
5/11/2025
Daniel with excellent service as always, thank you.
Joseph S.
5 out of 5
5/11/2025
Great job as always Glenn!

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