Outstanding customer service!
Delilah was super great and I appreciated how she explained everything to me including what services were done to my car and just the process in general. One of the best experiences I’ve had at a Lexus dealership.
I liked everything very much, Uncle Sam did his job perfectly, quickly and efficiently, he was very friendly, I am delighted with the service
Considering the mileage on my car and the wear and tear of tires, etc., Ryan was very considerate as he’s always been. He’s always looked out for me and my car.
Proud to be part of the FAMILY!
Brandon provides the best customer service.
I trust Brandon to give me the best service and not try to encourage me to get unnecessary service.
Sam was helpful
Tech help me with WIFI and clock
Nice and friendly
Ryan was amazing. Very professional and made sure everything was communicated well. Definitely appreciated his professionalism.
Great friendly service! Everything was explained clear and concise. Very happy with this dealership.
The Lexus team was very professional and worked together to deliver quality assistance, especially Luis who took the time to bring my car iut out personally. He made sure I was pleased with the work of the team and I sure was. They even cleaned my floor mats that had some gum on them!
It was a long wait (2 hours) but worth it
Very nice and professional.
When I made the appointment the day before I was told that I may have to wait for an available Service Adviser…that wait was 45 minutes. I needed to bring the car in because there was a leak in one of my tires, so when Omar explained the timing from that point, the car was delivered back to me exactly when promised….so I was completely satisfied.
Service is great to extent, Shedrick was ok until he couldn’t sucker me into buying an expensive repair service where the water leak on ft passenger is coming from AC drain line not completely connected and another hose folded inwards and towards carpet, service manager verified when I came back to complain about service advisor trying to rush me out while claiming everything was checked and it wasn’t, shop technician lied about leak from sunroof while there’s no headliner water damage or wet map lights or wet spot to dashboard or side pillars, they did not check sunroof drain lines as I asked for that as well, shedrick was every bit of unprofessional and displayed nasty attitude when pointing the attention where needed (in professional and respectful manner to him) rest of service staff is great as always, this service advisor and shop technician unethical lies came to surprise to me.
Good afternoon,
I just received my car back for a radiator replacement and the ac is worse than it ever was before. It's absolutely unbearable. The worst part about it is, I'm still waiting for the manager from JM Lexus to contact me about the ac issue/customer recall, since my last visit which was in April. He said he couldn't get approval, then,they said they were going to look into my issue on labor pricing and they never got back to me.
What do I do at this point? I continue to go to the Lexus dealership, and continue to spend thousands of dollars in repairs and for what? For them to make the ac worse then it was, I mean, it does not go under 85 degrees now and it's excruciatingly hot here in south Florida(95 degrees outside). I just don't understand the lack of follow up and the total disregard of the issues I have. I've been very loyal to Lexus, not only do I own 2 lexuses, but I have faithfully only took it to Certified Lexus dealers in the 3 states I've lived in, for all the time, money and loyalty, to be pushed aside like this, is very disappointing.
I need to speak to a manager or someone that can help me in this matter. I've talked to Lexus custoner care, to Lexus brand engagement, and I have everything they suggested, and nothing. I think I've been more then patient. I need to speak to someone that can really help me.
Sincerely,
Fernando G
Once again I I am a HAPPY CUSTOMER!! Thank you for all you do ❤️
Glenn was very polite and extremely efficient. Scott Bender
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