I Love My Car and I love the service!!
I have always trusted Shawn advice and buy my tires from only him , since I brought the car.
Kelsey was fine. No complaints. I was a little disappointed though about a question I had on my car warranty. I purchased an aftermarket warranty from your company when I bought the car in December. Recently, I noticed that my rear door locks were not locking and unlocking electronically. I asked Kelsey if I could get this repaired using the warranty I purchased. She told me I would have to spend $190 for a diagnosis first, and then she could tell me if the warranty would cover the repair. I’m a little hesitant to spend $190 and maybe get no repair done at all.
Toyota makes me feel like part of the Toyota family. Everyone is kind and professional.
Kept me informed of service progress. Friendly. Had my van right by the door to pick up.
I appreciate the effort put forth trying to identify and resolve my issue.
I really appreciate Kim Wessel’s help getting everything sorted.
Shawn was very professional and went out of his way to make take care of my situation! A ++ RATING
We love our Venza and the service from Newbold.
Shawn was very professional.
James was quick to respond to my questions and very professional.
Shawn did a great job helping me by answering all my questions and showing me how to use the phone app to pay. He was very patient.
Shawn always delivers with the customer as the number one priority. He is personable and thorough which puts the customer at ease when the job is completed. It’s always a pleasure dealing with Shawn every time I am getting service on my truck. Even though my truck is 15 years old he always notice the little details of change which shows he truly enjoys providing excellent customer service. Thanks Shawn!
Very efficient and professional
Excellent customer service from Jim Allen.
Honest, kind. appreciated her.
It took 1 hr and 45 minutes for an oil change and tire rotation. Seemed like a long time for those 2 services.
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