Shawn was professional, polite and cheerful.
You're welcome. I'll wait for the survey that is coming.
We wanted to let you know that Sean and Halen were very nice and helpful to us. Unfortunately, when we went to pick up our car at the dealership yesterday afternoon, the car key was missing and no one knew where it was. I was told that Sean had a day off yesterday. Helen was the only one working at the front desk by herself. She had to take care of several customers and was unable to locate the missing key. They finally found the key for us today. We realized that it’s not a big deal, but it’s annoying and an unnecessary waste of time. Thank you for your attention! You
Helen Castle is a wonderful customer service rep! The text notices were useful,except for the one that said I had missed my appointment...
Shawn is fantastic! Always provides great service. He is the main reason I will not take my vehicles anywhere else for service.
Kelsey was so helpful and the technicians did a great job on my vehicle. I will be back for more recommended repairs!
Mark was a fantastic associate. Answered all of my questions and was very pleasant. Great job.
I like seeing familiar faces in the service department and knowing that I can ask for additional help. Today she went over and beyond to help me with some questions I had on my Highlander. She is definitely an asset.
I dropped off my vehicle the night before assuming I’d have my oil change and tire rotation completed before noon, I called to get an estimated time my vehicle would be ready and I was told I’d get a call back. When I didn’t get a call back, I called again and was told I’d get a call back, when I didn’t I decided to show up at 1:30 and was told they were finishing up. The manager was polite and apologized and I appreciated that, he said he was short staffed, I get it, but I may think twice about having another oil change there
I had an 8 am appointment for a 15k service, but I still had to wait 1.5 hours. That is way to long of a wait for a simple service check up.
Friendly staff
Great accommodations in waiting area.
Helen was nice, professional, and helpful with good communication skills. Thank You.
Helen was very professional and answered all of my questions. Thank you!
Waiting area only provides coffee. What about tea and hot coco?
Helen was very thorough with checking me in and making sure that everything was to my satisfaction. Helen is an excellent service representative. Service reps like her always make me happily anticipate my next visit.
Gym did a great job and meeting our needs and I like the automation!
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