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Real Reviews From Verified Customers

Service Center Review Summary

5 star 846 reviews 61%
4 star 287 reviews 21%
3 star 42 reviews 3%
2 star 97 reviews 7%
1 star 118 reviews 8%
Review Us
Majorie B.
5 out of 5
4/26/2025
All of the staff are very nice and helpful, one sweet girl even helped me with my phone so I was able to read while waiting on my car.
Roderick P.
5 out of 5
4/26/2025
Shawn is awesome and the entire Newbold staff works amazing to give their customers great service every time.
Jennifer A.
5 out of 5
4/26/2025
Appointment was easy, on time, and quick.
Shannon K.
4 out of 5
4/26/2025
I’m not sure who mark is. I took an hour and a half I think that’s a little but that’s just my opinion.
Toni T.
1 out of 5
4/26/2025
Next day engine malfunction warning came on. Talked to Jim and he said it would be okay to drive and bring it in on Monday. Next the brake warning light came on and Toyota manual says not to drive it and get it checked. I don’t want to take a dangerous chance and drive it.
Jane B.
5 out of 5
4/26/2025
They are the nicest and helpful people in the service department.
James D.
4 out of 5
4/26/2025
Service was fine I was in out quickly ????
Michael M.
5 out of 5
4/25/2025
Great service. Thank you.
Joe K.
4 out of 5
4/25/2025
Your pay online system didn’t work
George D.
5 out of 5
4/24/2025
Shawn always makes our service a very pleasant experience.
Bill R.
5 out of 5
4/24/2025
Shawn Karfs is amazing! He quickly addressed my situation and was able to get my Prius back in service. My confidence continues to grow with Shawn and the Steve Stiegman team at Newbold.
Dorthy E.
5 out of 5
4/24/2025
Courteous, friendly and prompt with answers to my questions!
Jennifer S.
5 out of 5
4/24/2025
The lady at the desk answered all my questions and was very pleasant, and my car was serviced in a timely manner.
Joan S.
5 out of 5
4/24/2025
Job well done. Mr Allen very courteous.
Cynthia E.
5 out of 5
4/24/2025
Will do!
Terry L.
5 out of 5
4/24/2025
Jim always takes care of my service needs quickly.
Mark G.
5 out of 5
4/24/2025
Excellent customer service!
Christopher B.
5 out of 5
4/24/2025
I was treated very well. Thank you
Gregory T.
4 out of 5
4/24/2025
Shawn has taken good care of my service on multiple vehicles for multiple years.
John S.
5 out of 5
4/23/2025
None, good job.

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