Newbold Toyota Auto Repair Service

Jim Allen is a true professional! He was outstanding in his dealings with me and should be commended.

Mark has saved the day again! My hoopty wouldn’t stand a chance without his expertise! Thank you MH!!!

Helene was very professional and courteous. When the service took longer she provided me a car so I did not have to wait longer at the dealership.

Kelsey and everyone I spoke with in the service department was very nice and knowledgeable.

Mark is TRULY awesome!

Very pleased with the service and attention provided. Thank You!

Mark Hurtt is the most professional service writer i have ever dealt with. This dealership is incredible

Helen was amazing. Some other feedback is that when I bought these warranties, the salesperson specifically said they would cover door dings, which is the sole reason I did it. Door dings are not actually covered. That is frustrating.

Thank you for squeezing me in today without an appointment.

Newbold Toyota service center was fast and convenient!

Good communication

The tinted widows look great!

Helen Castle is fantastic. She tells you what you need to hear and does a wonderful job of staying consistently pleasant.

Excellent service dept

No video of my service No one tells me anything that happens during my service. I like to be informed on my car My concerns are never taken seriously. I have been disappointed with the service department for a while. I live over an hour a away and it is not easy to just drive down there real quick.

Sean and Jim always take good care of me.

Great Service

Always satisfied with the service thank you

Super fast and easy!

When service was scheduled, a couple of weeks ago, I asked how long it would take to address the recall issue. I was told 90 minutes. When I arrived I told Mr. Allen I would be waiting. I arrived on time for my 11:15 appointment. At about 1:25 I asked about the status of my truck since we are now two hours into it. Mr. Allen looked on the computer for a status. He had a puzzled look and told me he would be back. I presume he went on the shop floor. Upon return he advised that there had been computer problems and it would take another 30 minutes. It was 1:30. At 2:20, 50 minutes later, I saw my truck coming around to the front. Three hours after I arrived for a 90 minute procedure. Two things really bothered me about today. First, I was disappointed that if a computer problem did exist resulting in a delay, why was I not informed? He knew I was waiting. Second, based on the way this was handled and Mr. Allen’s reaction, I had the feeling that my truck may have been overlooked once it was in the shop and that was realized when he went to the shop. I realize my second point is an unfair presumption on my part. But the way this was handled left me with feeling that somebody screwed up and the computer was easy to blame. From a customer perspective, a computer problem would have been something the tech could share with the service rep who could advise me of a delay. Instead nothing happened until I inquired. I hope today is not indicative of your service department. I live in Missouri and drive past two Toyota dealers before I get to your dealership. I assumed the dealer I purchased from would be where I would get efficient and effective service. I hope I am correct assuming that. Thanks for letting me share this.