I appreciate the completeness and transparency that the team provides when evaluating my vehicle. The front desk team is quick and responsive.
Maria was kind courteous and got the work done I needed. I want her to always be my service representative forever.
I didn't receive my final notice that my car was finished. I noticed it sitting on the lot and went to ask. I think I sat about 30 minutes while it was done. No need for a phone call.
The service is consistently top-notch, and I truly appreciate how often they're able to flex me in for appointments, even when their schedule seems packed. Their ability to accommodate is a huge plus and a major reason I keep coming back.
The primary area for improvement, and something that's been an ongoing issue during my three years, is communication regarding vehicle status and readiness. I understand dealerships are incredibly busy and under a heavy load, but there's often a lack of clear updates on where my vehicle stands in the service process and when it will be ready for pick-up. This can lead to uncertainty and inconvenience.
Despite the communication challenges, the quality of service and the willingness to accommodate make this dealership stand out.
Very good and prompt service. Thank you!
Everytything the way it should be no complaints
There was an issue getting our Ram van back on the road but Mark and Newbold Toyota made it happen. I was very satisfied with the result so far. Thanks Mark and company.
Couldn't have been any better
Jonathan was great. I am not happy how the driver's side floor mat was left with stains after the service on Tuesday.
I've always been treated with kindness at Toyota, even when I was there with my son who has been a Toyota customer for ~4yrs, until I brought my Rav4 in that day. It was only my 2nd time bringing it in for maintenance so I didn't realize I should have still driven through the doors even if I was over an hour early. That did not go over well with Jonathan. I said "I'm sorry about that" after he pulled my Rav4 in. No acknowledgment. Perhaps he didn't hear me? We then went over the issue. He typed it up, printed it, and asked if it was fine. I said maybe to include that I've seen the wipers go faster in auto mode. He stated that would confuse the technicians. I just said ok and signed. We already discussed I would get a shuttle so he escorted me outside and said "wait here and a shuttle will pick you up", then left. The female rep that was working to his left had come out to inspect another customer's vehicle and on her way back in said something like "I realize he's having a bad day, sorry about that." Later when I spoke to Jonathan, he informed me that my vehicle did not alert to any issues and that the techs did not see any issues while running it through the carwash. He let me know that it was user error and he would get a salesman to show me how to use my wipers. I did my best to stay calm and cool tempered during this ordeal. Getting educated on using wipers will not fix the wipers to work effectively while rain is pouring down on the windshield making it hard to see while I'm driving. I have some follow-up info, if you're interested. As far as the particular day in question, it was a really bad experience for me and it didn't need to be. I understand people have bad days. I have them all the time due to my health issues which is why I didn't want to go off on Jonathan and make his day worse BUT I wish I would have said something to make him aware of how his behavior was affecting me. In the customer service field you have to check yourself at the door so you can do your job well. I've worked customer service before- the customer is your job. They may not also be right, but you do your best to have them leave happy. From start to finish, Jonathan seemed pissed. I didn't deserve his bad day to play into our exchange.
James Allen was outstanding in his service … very impressed
Jonathan researched and discussed the pricing options for my windshield replacement. This saved me time and money.
Always satisfied with your work very professional and I don't have to wait to get in
Toyota makes reliable vehicles which is why we stay with this maker. I have found over the years getting good reliable service goes along with that. I know all Toyota service centers are not exactly the same, but at Newbold, we have consistently gotten quality service. Your service technicians and mechanics have played a major role in that. Mark Hurtt has been our go to guy that we trust and depend on to see that whatever service we have is done by Toyota's standards and completeness. If there is an issue he resolves it but rarely is there an issue. In the sales and service industry it is good to have someone you can rely on to do the right thing.
Poor satisfaction. I pulled away, after a 3 hour wait, and had to come back as my "check engine" light came on saying "brake system malfunction". I came back & was tended to by 2 managers. Drove away thinking all was fixed, only to have the same lights return about 10 miles later. The vehicle smells inside (supposedly part of it). Now I have to return again in the morning. I think it's time for a refund of my money as the fix (I was told I needed) may not be done correctly. Need real attention this time.Have also notice noise in the steering. Need a complete re-evaluation of service performed. The odor has become consuming/nauseating.
My drivers were very friendly. I was particularly impressed with the young man that picked me up around 4:45. He was super friendly and cordial. Quite refreshing to speak with a mannerable, respectful and overall nice person!
I had a terrible experience at your dealership. I went in for a simple tire rotation. I have done my own tire rotations before it typically takes 15 to 30 minutes. My appointment was at 2 PM. They were not done with my car until 3:30 PM. I was waiting there. No updates. Nothing. For an HOUR AND A HALF. It is completely unacceptable. Not only that but whenever I finally got my car (mind you it is a brand new 2025 and it was not preowned) I noticed that all of my papers from my glove box are scattered on the floor and in the seats as if they were going through the papers. As I was trying to put them back, I noticed the glove box was broken. It wouldnt close. I let the front desk lady know. I thought she was going to go get a mechanic to fix it, but it seems that the mechanics made her fix it. The problem was fixed, but I still find it completely Unacceptable that not only did they break my car and disrespect the papers that were in there (one of them being my friends obituary) but they also made the front desk lady fix it. It was not her problem to fix because she did not break it. The mechanics did. I expect you to reach out to me by this Wednesday, 6/16/25. Or I will be reaching out myself. There is also no reason that it should take an hour and a half for a tire rotation
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