I appreciated the van ride to Hardee's Restaurant and back while waiting for my car to be serviced.
It was just a tire rotation, but now I have the TPMS sensor light on. I told them about it yesterday as soon as I saw it, and they told me to take it in to get it fixed. They just put in a little more air and said, “Drive it, and in about 5 miles the light will go off.” I drove to St. Louis and came back, and the light is still on. I’m sure that if I take it in, they’ll probably try to sell me new sensors, and if I’m not careful, even new tires. Although the person at the front gave good service even though they’re new.
Service was on time as proposed.
Always good service at Newbold
Enjoyed the friendly atmosphere of the service department and dealership
Was kept well informed by front desk service member/ he answered all my questions and was very helpful
James did an excellent job . Very helpful thanks again.
My oil change and tire rotation was to take around 90 minutes. I had a 2:00 appointment and the car wasn’t ready till 4:45.
I had chosen the shuttle home at 2:00, but was told that there was no shuttle service after 4:00. At that point, I couldn’t get a ride to Newbold to pick up my car.
I had a lot of errands to do that afternoon and evening, and this created quite an inconvenience.
If I had known about your short staffing, I would have made other arrangements.
Mark knows his stuff, well informed of my issues and ensured that I know that it is not a problem. Remembered my name and was very polite.
James is always professional. And he does a good job of explaining to you about your car.
Helen was great. Everything went smoothly. No problems
This should have been under warranty but the service manager declined the warranty.
We are very happy with our Corolla Cross and the service we have received from Newbold
The service technician keep over inflating my tires way beyond the factory recommended pressure, causing me to exceed the MAX tire pressure for my tires. My other vehicle had had the same issue after it had been serviced at Newbold Toyota. Who knows how many people are driving around unaware that there tires are overinflated after being serviced at Newbold.
She was fantastic handling my service as well as others, trying to help as quickly as possible. She also explained my options very well and gave me great details. Loved the service from her very much!
Miss Castle was funny, accommodating and professional. Love the video and commentary during the inspection. Service was fast and very well done.
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