Always excellent customer service!!! Wewill never go anywhere else because of how much we trust **** Smith and because of how professional and kind the staff is!
Justin Musser was very Good and listened. He kept me informed. But I don’t know who orders parts but they ordered the wrong parts and so it took 3 days for my car repair. But Justin was going to get me a rental but told him that was ok. I have done business with **** Smith in Lexington when they open but before that I went to Irmo. This is my 8 Nissian!
Justin Musser was GREAT!! Very helpful
You got the job done quickly, thank you for that! Not exactly sure what the clanking issue was that I had to come back for though. I know I was told that it had to be “torqued three times” but that just makes it sound like it just wasn’t tight enough and could possibly loosen over time and come back. Hopefully it doesn’t. Thanks!
They weren’t able to fix my issue with the front collision system the message is "Forward Driving Aids temporarily disabled Front Sensor Blocked See Owner's Manual"
Took much longer than expected. Had i been told that when I made the appointment I would have dropped it off. Otherwise...Awesome job and friendly faces.
Why does it take 2 hours for an oil change and tire rotation?
Very helpful and made sure our issue was resolved.
had an appt at 10am and was there almost 3 hrs. For what I had done that should not have taken that long. I had to keep asking how much longer. When you have an apt it shouldn’t take that long.
Also, asked persons who were chatting in the back about leases as mine is up in a year. I have purchased 6 nissans (not here as I moved here recently) but you’d think I’d get an acknowledgment of hey that’s great and hey sit down let’s see what we can do for you…it was me standing and asking what payments are and probing what was on the lot, etc. not good customer service, I did not feel welcomed.
The "Warning Low Washer" light is still on. Photo taken as proof.
Very nice and straight forward. Very much appreciated!
Jaclyn is an awesome Customer Service Representative for you all! Please ensure you all keep her and reward her!
Rabina was awesome!!! Her an Madison are the best!!!
Good but let water bottle in car
The advisor works hard and fine, but the service quality is not as good as before. The coolant is not fully refilled, and we have to come back again just for fastening the replaced battery terminals, and paying by credit card is undually surcharged..
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