Dick Smith Nissan of Lexington Auto Repair Service

I have been coming to **** Smith of Lexington for a couple years now to get my car serviced. I have always been very pleased by the nice staff and communication. Yesterday I feel there was some miscommunication errors between me and my service person. 1.) I don’t understand what the battery service charge is that was on my account. I only wanted to get a new battery because I was told mine was critically low and if I shut my car off it might not crank back up. 2.) I asked to get my old battery back prior to purchasing the new one because I thought it was one my husband recently purchased and I wanted to return it. It was never discussed with me there was a $40 fee (which i understand why you charge) and when I got in my car the battery wasn’t even in there. I understand people make mistakes and I forget things from time to time but I feel that should have been disclosed with me at some point. I only discovered that fee when I went back inside to ask for my battery after noticing it wasn’t in my car. I also wish my report would have been discussed more with me as I do not know what maintenance things need to be done to my car. I apologize for complaining but I feel the experience I had yesterday was not the same standard of service I have received in the past.

Everything was good

Great job!

Robina caulder is a great service advisor

Efficient fast. Customer focused. Friendly employees. Very warm environment

I simply asked for a break on the $300 diagnostic charge due to the fact I was never informed of the cost prior to, and I had good reason to believe the issue was related to a previous AC issue the dealership resolved 6 months ago. I understand the issue was different this time, but should have been informed before a $300 diagnostic. Then they recommended a $2500 fix, which is really high. I anticipated maybe $100 diagnostic when I decided to take the vehicle elsewhere but no where near 300..

Thank you Nissan!

He provided answers to my questions in a professional and courteous manner.

Everyone was Very friendly and nice and quick . Car came out the time that they said it would be done.

Great

She was very efficient & professional.. good service !

Justin and staff were great to work with!

The wait is too long.

Took a long time, but it was worth it.

Robina was great to work with. However, I was disappointed that I had an appointment at 7:00 am Monday and my car didn’t get pulled back to be looked at until late afternoon Monday - causing them to keep it another day. I had to find transportation to work on Tuesday. It was not an ideal situation. The transmission issue that I was concerned about could not be identified so there has been no resolution to the problem.

Kept me informed of everything being done what additional services were needed.

Thank you for your prompt service and getting my tire patched. She was professional and friendly.

Kind service manager and quick service. Thanks so much!!

I was there because I needed a second key because they didn’t have one when I bought the car. When I got home I had the key fob in the car and low key battery came on. It would have been nice to not have to run out and get a battery for a brand new fob.

Overall great service