Michael has been amazing !
First time working with Chris. My former advisor is no longer working at **** Smith Infiniti. Great job Chris!I have one request: please bring the snacks back!!
Timely in making appointment, time with service rep, explanation by rep describing service needed, overall experience.
Chris Fisher is awesome, I feel totally comfortable with him being my service advisor, his professionalism and knowledge of Infiniti, I feel is second to none.
Very professional and easy process. It was a great experience.
Customer service very excellent and professional.
Love working with Chris Fisher!! He is the best!
No because it still not fix.before I left the parking lot I told Laura to let Michael to come and check my screen because the warning low oil level was still on my screen.Laura say that Michael Brown say he was getting ready to go home, he would call me tomorrow. but I will bring my car back tomorrow morning for them to fix it. To whom it made concern I pray that they will do the right thing and fix car. Thank You!!
Quick response and great feedback
Mike did what he was supposed to do and i have no complaints about him, but I am dissatisfied with the company's policy requiring duplication of work when I bring my vehicle in. Specifically, I am concerned that I am experiencing the same issue that I previously thought had been resolved, yet it persists. I fail to understand why the company cannot utilize a machine to verify that the coolant system is functioning correctly, without air pockets. Mike suggested some potential solutions for future occurrence, but I feel that I am wasting my time by repeatedly visiting the facility, incurring additional expenses, and traveling from the North East side, only to find that the issue remains unresolved.
Michael always takes great care of us and our vehicles!
I arrived at 7:40 and waited 3 hrs for an oil change. Also, no snacks for your customers!??
Michael went over what would be done as far as service/repair..
I was pleased that he only found the front brakes needed replacing and not the rear brakes. This was a blessing to help save me additional expense..
When I picked up the vehicle in the afternoon it was an easy check out and the vehicle was very clean..
I’m always satisfied with Mr. Fisher and the mechanic he chooses to perform the service on my car. Outstanding!!!
Social