I came for TPMS malfunctioning and wait 5 hours 15 min just yesterday. And guess what I got same thing happened today. TPMS light on and come back to service
Montana is always very friendly. The gentleman who helped me check in was also very friendly. The inspection and oil change were done quickly! Even scheduling this appointment was easy and the woman on the phone was very friendly and helpful!
Very quick and thorough service. Everyone explained things to me .
Montana was an excellent service advisor. Montana did a great job advising me of the issue, and getting it taken care of promptly. Thank you
Serena was friendly and professional
Serena is always terrific to work with. Very efficient and pleasant.
Serena was awesome. Very professional!
She was fast, professional, and courteous. She answered all my questions promptly and accurately…and asset to the service department!!!
Montana and I believe Josh were helpful and attentive. Extra thanks to Josh at the end with his help.
Serena is the best she takes care of the people Very pleasant person
Serena has always been very helpful and I can tell she really cares about the customer experience. I’m grateful for her help.
Excellent, courteous service in a timely manner. Montana was great!
My car is still there. Braking system unsafe to operate.
Thanks for the excellent service today and the ride to and from the shop!
As usual, Serena was very knowledgable, efficient and friendly!
Our car was at the dealership for 18 days before anyone took a look at it. Not once did someone call and give us updates or even show concern for the inconvenience that this caused us. We had to constantly call to find out what was going on. After 18 days the car was looked at only to find out that it would be another 3-5 days since the part had to be ordered. I understand that things can come up and their can be staffing issues, but I did not feel there was any sense of urgency to try to fix a car that is needed daily by our family, This whole experience has left me with zero desire to ever buy a KIA again. I certainly will not be bringing my current KIA back to this location for any further service needs.
Montana was great. He is always friendly and professional.
I've never had any problems with your service department. My son bought the Kia optima there almost 5 years ago and my wife and I have bought two vehicles from sharky the Kia Sedona I have now and we purchased a Kia Sorrento. No problems with anyone.
Communication and worked on timely a plus. Thank you
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