Not interested in buying a car from a dealership that would feature Fox News as “entertainment” for your customers. Why would you intentionally alienate prospective car buyers? Doesn’t make good business sense.
Austin is friendly and he explained everything about my car service. He is knowledgeable and well talented.
Dan, the service desk employee, consistently demonstrated exceptional politeness, approachability, and professionalism throughout my interaction. I kindly request that you consider my feedback for his next performance evaluation.
While I appreciate that my vehicle was serviced for a recall and that my only expenses were for air and cabin filters, I believe it would enhance the overall experience to receive a video showcasing the installation of the new parts. Having service videos not only adds an extra layer of transparency but also fosters a greater sense of satisfaction with the service provided.
Thank you Dan for being professional and offering a paint to help some scratches on my car! Thank you!
Dan Maloy was outstanding in his care for me as a customer and his expertise and advice on my Toyota Camry.
Brought my Rav in for my appointment at 10:15 and had to wait two and a half hours for an oil change.
Today , I was at another Toyota dealership where I had scheduled to have the “recall” on my Rav 4 repaired an a oil change. After being checked in
I was told to go and speak to the gentleman inside.
I entered the room and the gentleman never looked up or acknowledged I had walked into the room-he continued to plugged along on the computer until I spoke… I explained the problem I was having and asked if someone could drive it so they could hear the noise and possibly tell me what could be wrong -his immediate response was it ‘s $110 for diagnostic test . I told him no and to forget the oil change.
I called your dealership and spoke with Michelle ….. her attitude was so pleasant….she told me I could come in today to get an oil change and someone could test drive the car .. when I walked into the dealership everyone speaks to you and acknowledge that you are there..Great experience.
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Ganley Toyota has always served me well. I’ve been a Ganley customer since 2003 when I bought a blazer.
Dan Maloy goes above and beyond my expectations. He is extremely knowledgeable and answers all my questions with no hesitation. I trust Dan's recommendations knowing that he is competent and has the customer's back. His personality puts me at ease, and news of needed repairs is delivered nicely. In sum, I am happy with my service experiences at Ken Ganley Toyota.
Excellent and I liked the e-mail with the details of the 7-point inspection. Very smooth process.
I have been a customer since 2009 and on my 3rd Toyota. Since Mike Ash left I’ve called 3 times to ask to deal with Austin and was out with someone else. Coming in for service on 2/5 and treated like I have never been there before and my car did not get washed and I had to ask another services person for info on my next services in the future. I am very disappointed and saddened with the employees of Ganley. It’s lost the personal feel and integrity That I didn’t mind spending more money on for service I can find cheaper and more local. Can’t say I’d want to Buy a 4 Toyota from Ganley now.
Dan Maloy is excellent very professional
Very satisfied questions answered . I have been a customer for many years .
Austin was great! Your phone system is horrible. If I was not already a customer, I would have chosen a different Toyota dealership due to how hard it was to speak to someone.
Service was friendly and professional
Thank you
Dan was great and is always great to work with. Upon receiving the vehicle there was a lot of confusion around where the car was and the key took a while to find. Getting in the vehicle the car was left in disarray mirrors all messed up seats pall unaligned and windshield was scuffed. Gentleman with pony tail was super helpful and fixed the windshield issue
Great personality. Always smiling!!
I'm happy you guys do a video give me all the things that you have done in a web form database
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