Appreciate you always fitting me in with my crazy schedule
Jack-Henry Blasdel was highly professional. He clearly explained all the steps they were taking on my car. They completed.my service in a timely manner. Thank you!
He was great! Drop off and pick up went smoothly, he’s very personable and made sure everything was done well.
David is very professional and efficient.
David was very nice, very professional. I was kept up to date all through the time I was there.
Wonderful experience, Danny was great
I have kept asking why my gas mileage has been bad.. I kept getting the run around by the service Manager. Treating me like I was a just a nagging customer but I was legitimately asking cause this was my first Toyota and wasn’t sure if this was normal or a false advertisement. No, it’s just because they don’t want to take the time to listen and think you will go away. Very frustrating for somebody that lives in their vehicle. It’s really a simple fix if they would have just taken the time to listen what I actually was saying.
Dave is there every time I come in. He is a very good service manager. The young fellow that helped us today was very pleasant, my only issue was I had asked for tire replacement consultation. I had to ask him about it as we were leaving. Now, he was again very helpful but I left unsure if he was the mechanic that actually serviced my vehicle. Honestly that question came to mind after I left though. Nice, intelligent guy though!!
Overall rating 9.
Thanks.
John M
my service tech helped me figure out what problem was with noise and diagnosed problem so now it can be fixed. Great service and my tech was great
I was originally told service would. Be a 1.5 hours. My service time was 9am, 2 hours later still waiting and no feedback from service that it would be longer. So I went to service rep at that time Dan Malloy went to check on car and came back and told me it would be another half hour. At 12 noon car still not ready, I had an dr appointment in Canton at 1:40. At 12:20 I went to inquire about my car again as I needed to leave dealership no later than 12:30. Finally the car was complete. I don't mind waiting, but a more realistic time would have helped me prepare better for the longer wait for the service.
Matthew is always friendly and answers any questions I have
Dan is a rock. I really appreciate knowing that I will always have excellent service when I come in. I am grateful that I can count on my car being taken care of. Thank you so much!
Service Department is impeccable. Fast and reliable. Thank you.
Very unprofessional to refer to a paying customer as “slick”. Dave, Mr Martin, or so would be appropriate.
I trust Dan Malloy with my vehicle. I’ve known him since we started buying our 07 Rav 4 when he was working for M&M Toyota. He addresses any concerns I have with our 2021 Highlander. He is knowledgeable and honest.
Ganley Toyota did an outstanding job getting me in and out in a timely manner. Better the Serpentini of Tallmadge
Danny Coon was professional and courteous. He explained the service visit well. He was prompt with his intake of my vehicle. I appreciate him. Thanks Danny.
I HAVE ONLY USED THE SERVICE DEPT FOR MY CAR. EVERYONE IS SO ACCOMMODATING PLEASANT WORK WITH AND I DON'T MIND DRIVUNG FROM SEVEN HILLS TO DEALERSHIP BECAUSE THEY TAKE GOOD CARE OF ME
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